Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials. CLASSIFICATION PURPOSE: The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents, processing transactions, determining authenticity of documentation, and the issuance and transfer of vehicle title documents.