Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Hartford, CT$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Hartford, CT$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Customer Service Associate BelcanCustomer Service AssociateBradley Park, CTMonitor critical customer parts and schedule disruptions, collaborating with Production, Quality, and Engineering to develop recovery plans and communicate solutions aligned with customer priorities.* Maintain and update customer demand and forecast data within the ERP system to ensure accuracy and safeguard backlog integrity, including quantities, schedules, and financial values.* Ensure timely delivery by coordinating logistics and schedules, maintaining accurate delivery and quality metrics in customer portals, and supporting customer scorecard accuracy, contesting OTD and maintaining liquidated damages at the beginning of each month.
Director, Customer Service, Dentaquest Sun Life FinancialDirector, Customer Service, DentaquestHartford, CT$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Director, Customer Service Sun Life Financial IncDirector, Customer ServiceHartford, CT$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Customer Service Manager HarcoSemco LLCCustomer Service ManagerBranford, CTKey responsibilities include daily leadership of order entry activities; alignment of the customer backlog with internal production build and ship schedules; ownership of quoting processes, price lists, and customer-specific commercial requirements; and resolution of escalated customer issues, in strict adherence to company policies and procedures. Lead development, implementation, and improvement of processes, procedures, and methods related to order entry, order status notes, acknowledgments, quotes, and all customer service activities to ensure quality, efficiency, and cost-effectiveness while facilitating responsiveness to customer requests.
CSR II Operations (Temporary, Remote Lawrence KS) MaximusCSR II Operations (Temporary, Remote Lawrence KS)Springfield, MARemoteFull timeEssential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). • The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics: - Call Handling (accepting transfers from Customer Service Representative I).
CSR II Operations (Temporary, Remote McAllen, TX) MaximusCSR II Operations (Temporary, Remote McAllen, TX)Springfield, MARemoteFull timeEssential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). • The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics: - Call Handling (accepting transfers from Customer Service Representative I).
Government Contracts Coordinator JUST BUILDING INCGovernment Contracts Coordinatorspringfield, MAFull timeThis role is responsible for maintaining our SAM.gov registration, identifying and pursuing government contracting opportunities, preparing and submitting bids, and ensuring compliance with federal contracting requirements. Just Building Inc. is seeking a detail-oriented and proactive SAM.gov & Government Contracts Coordinator to manage and support our federal contracting efforts.
Technical Support Specialist - Government Relativity ODA LLCTechnical Support Specialist - GovernmentConnecticut, CT$54,000–$80,000 / yearThe Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. Required Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support.
HSPD-12: Government Badging & Credentialing Specialist ElectrosoftHSPD-12: Government Badging & Credentialing SpecialistNew Haven, CT$30,000–$40,000 / yearThe camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded.
HSPD-12: Government Badging & Credentialing Specialist Electrosoft Services IncHSPD-12: Government Badging & Credentialing SpecialistNew Haven, CT$30,000–$40,000 / yearDuties and Responsibilities: Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more.
Government Renewal Account Manager, Inside Sales (Remote in US EST & CST) Pitney Bowes IncGovernment Renewal Account Manager, Inside Sales (Remote in US EST & CST)CTRemoteOur Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. Mastery of Customer Relationship Management (CRM) tools - i.e. Salesforce, etc., - to effectively plan and document sales activities, document customer information, campaign management, account development, pipeline adds and forecasting.
Government Sales Specialist KIGovernment Sales SpecialistHartford, CTBy targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions.
Senior Program Director, Government Programs (Remote) MaximusSenior Program Director, Government Programs (Remote)Hartford, CTRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Job Description Essential Duties and Responsibilities: - Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
Senior Financial Accountant - Tribal Government AstroHireSenior Financial Accountant - Tribal GovernmentShelton, ConnecticutS/he assists with the annual budget development process and the execution and ongoing monitoring of the budgets; assists with monthly and year-end closing processes and the preparation of monthly and annual financial statements and reports. Representative Job Duties: Supervises, compiles, and analyzes financial information and bank statements to prepare journal entries for general ledger accounts, documents business transactions, and maintains an accurate payable function.
Government Sales Specialist KI BonduelGovernment Sales SpecialistHartford, CTWe currently have an opening for a Field Sales Representative who will work out of their home office, covering assigned accounts across the Northeast region. About the roleOEI, a division of KI, is responsible for selling and promoting contract office furniture solutions for UNICOR to the Federal Government.
NewEnterprise Government Overlay Specialist Pitney Bowes IncEnterprise Government Overlay SpecialistCT$23–$29 / hourStrong working knowledge of Customer Relationship Management (CRM) tools i.e. Sales Force, etc. to effectively plan and document sales activities, document customer information, campaign management, account development, pipeline adds and forecasting. Partner with Enterprise Account Executives to generating quotes, closing transactions and processing order information to retain core revenue.
Assistant Controller - CAAS (State and Local Government) CliftonLarsonAllen LLPAssistant Controller - CAAS (State and Local Government)West Hartford, ConnecticutOur CAAS service helps our clients transform their business with a collaborative approach that allows them to seamlessly mitigate risk, overcome challenges, meet deadlines, and identify personnel to help them with their workforce needs. CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services.
Director Trade Compliance & Government Security IDEX CorpDirector Trade Compliance & Government SecurityFarmington, CT$112,700–$169,100 / yearCompany: Mott is a technology driven, high precision filtration and flow-control company trusted by the world's best technical and performance brands across core markets: Medicine, Computing Power, Clean Energy, Process Industries and Space Exploration. Key Responsibilities: Develop and maintain processes to ensure conformity of U.S. export and import regulations, including International Traffic in Arms (ITAR), Export Administration Regulations (EAR), and U.S. Customs, with a focus on regulations related to semiconductor, space and defense products.