Domain & Industry Acumen: Deep understanding of key business drivers, metrics, and buyer personas in Financial Services (e.g., Net Promoter Score/CSAT, customer churn prevention, digital adoption, wealth advisor retention, branch experience, and client lifetime value). In the modern Financial Services sector-spanning retail banking, wealth management, commercial banking, insurance, and fintech-digital transformation, client retention, regulatory compliance, omnichannel service, and advisor/employee experience are top priorities.