This role encompasses a combination of duties including: completing friendly and personable checkins at the front desk, coordinating with guests for a streamlined checkin process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more. The ideal candidate should be able to facilitate day-to-day customers in a high-volume environment, address customer concerns and bring them to the attention of management, move quickly, and be an excellent representative of the company at all times.