FULL_TIME

FEED

UNKNOWN

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Hendrick BMW NorthlakeLocation: 10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269  FLSA Status:  NonexemptEEO Job Classification:o   Executive/Senior Level Officials and Managerso   First/Mid-Level Officials and Managerso   Professionalso   Technicianso  Sales   Office and Clericalo   Craft Workers (Skilled)o   Operative (Semiskilled)o   Laborers (Unskilled)o   Service WorkersSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>Performs opening and closing Guest Services procedures.</li><li>Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.</li><li>Tracks and filters all incoming calls and takes messages.</li><li>Communicates effectively with Guest Services Manager and Greeters.</li><li>Reconciles/updates data entry with dealership software.</li><li>Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).</li><li>Walks around the showroom hourly to offer refreshments to guests.</li><li>Provides a warm, positive and happy environment for Guests, their children and fellow teammates.</li><li>Helps maintain a clean and comfortable environment (monitor facility)</li><li>Provides new hire CM training when requested</li></ul>Corresponding Goals:<ul><li>Has an aspiration for future advancement within the dealership or Hendrick organization.</li></ul>Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:<ul><li>6 months of Customer Service experience required.</li><li>High school diploma, GED, or demonstrated capabilities from work experience.</li></ul>Verbal and Writing Ability:Ability to receive and communicate with customers courteously, efficiently, and professionally.Math Ability:Applies basic mathematical principles of addition, subtraction, multiplication and division.Reasoning Ability:Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations.Computer Skills:Aptitude and ability to work multiple software applications including but not limited to MS Excel, MS Word and the dealership CRM system.Environment Demands:Duties are performed primarily in the showroom.  Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.  Due to the nature of this position, employee may be exposed to various work environments.Physical Demands:Regularly required to sit, write, type, walk indoors and outdoors.Competency:To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>Teamwork - Upbeat, positive, “smile” on the phone, personable, energetic, outgoing, and competitive in a team oriented culture.</li><li>Analytical - Collects and records data.</li><li>Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.</li><li>Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.</li><li>Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.</li><li>Adaptability - Changes approach or method to best fit the situation.</li><li>Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.</li><li>Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.</li><li>Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.</li><li>Planning/Organizing - Uses time efficiently; focuses on set goals and objectives.</li><li>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.</li><li>Quantity - Meets productivity standards; Strives to increase productivity.</li></ul>This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow noopener noreferrer" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</a>.

Hendrick Automotive Group Corporate

Guest Service Representative

Administrative Skills

Analysis Skills

Communication Skills

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Data Collection

Data Entry

Environmental Monitoring

High School Diploma

Hospitality and Tourism

Mathematics

Metrics

Microsoft Excel

Microsoft Word

Performance Metrics

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Productivity Management

Quality Management

Reconciliation

Reporting Skills

Revenue/Sales Reporting

Sales Administration

Set Goals

Team Player

Time Management

Writing Skills

YEAR

As the Greeter, you would be responsible for ensuring our guests are being greeted and directed with an outgoing, positive attitude, as well as ensuring our guests are leaving happy about their experience at Stars and Strikes. We are a community who live out our core values: Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We GiveBack.

Greeter Stars and Strikes Family Entertainment Center is seeking a Greeter who is ready to be part of a high volume, fast-paced Entertainment Center!  The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Greeter, you would be responsible for ensuring our guests are being greeted and directed with an outgoing, positive attitude, as well as ensuring our guests are leaving happy about their experience at Stars and Strikes. Why Join Our Team?<ul><li style="margin-top:7px;margin-bottom:7px">We are a family-owned business and consider our team members part of our family</li><li style="margin-top:7px;margin-bottom:7px">We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so</li><li style="margin-top:7px;margin-bottom:7px">With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company</li><li style="margin-top:7px;margin-bottom:7px">We encourage team members to have fun while they work</li><li style="margin-top:7px;margin-bottom:7px">We provide opportunities for all team members to give back to the community</li><li style="margin-top:7px;margin-bottom:7px">We are a community who live out our core values: <ul style="list-style-type:circle"><li style="margin-top:7px;margin-bottom:7px">Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We GiveBack</li></ul></li></ul> What We’re Looking For:<ul><li class="paragraph" style="margin-left:2px">Outgoing, personable and FUN attitude</li><li class="paragraph" style="margin-left:2px">Guest service experience is preferred</li><li class="paragraph" style="margin-left:2px">Friendly and professional demeanor </li><li class="paragraph" style="margin-left:2px">Weekend availability is a MUST</li></ul>Core Competencies:<ul><li class="paragraph" style="margin-left:2px">Exceptional Guest Service: Personalized Interactions, Educating Guests, Communication </li><li class="paragraph" style="margin-left:2px">Organizational Skills: Problem-Solver, Attention to Detail, Integrity, Able to manage multiple offerings</li></ul>Key Responsibilities:<ol><li class="paragraph" style="margin-left:2px">Ensure an Excellent Guest Experience​ </li><li class="paragraph" style="margin-left:2px">Meet & Exceed Guest Expectations </li><li class="paragraph" style="margin-left:2px">Direct Guests coming to the Desired Attraction</li><li class="paragraph" style="margin-left:2px">Communicate Current Offers/Specials</li><li class="paragraph" style="margin-left:2px">Ensuring Building Rules are Enforced </li></ol> Additional Duties: ​ <ul><li class="paragraph" style="margin-left:2px">Assist our guests with joining waitlists</li><li class="paragraph" style="margin-left:2px">Excitement for birthdays/1st time guests/special occasions</li><li class="paragraph" style="margin-left:2px">Assist in completion of waivers (where needed)</li></ul>Perks We Offer:<ul><li style="margin-top:7px;margin-bottom:7px">Health & 401k Benefits</li><li style="margin-top:7px;margin-bottom:7px">Bonuses</li><li style="margin-top:7px;margin-bottom:7px">Free bowling, discounts on food, laser tag & gameplay!</li></ul>Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.   Powered by JazzHR

Stars and Strikes

Greeter

Detail Oriented

Organizational Skills

Training/Teaching

partner JazzHR

Overview:
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today! Applicants must be at least 18 years of age to qualify for a position. WHAT OUR GREETERS/DESK ATTENDANTS DOGreeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they’ve been looking forward to.    A GREETER/ DESK ATTENDANT’S DAY-TO-DAY<ul><li>Be friendly and inviting to our guests in person and over the phone</li><li>Manage the waitlist</li><li>Track availability and assign lanes, shoes & other equipment </li><li>Prepare for leagues </li><li>Ring sales at the counter and follow our cash control procedures</li><li>Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues</li><li>Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)</li><li>Operate our POS system, central panel, computers, and P/A system</li></ul>WHAT IT TAKES<ul><li style="margin-bottom: .0001pt;">HS Diploma or equivalent restaurant/hospitality experience (Optional)</li><li style="margin-bottom: .0001pt;">Proven success in school/previous job experience </li><li style="margin-bottom: .0001pt;">Excellent telephone etiquette</li><li>Must meet the minimum age required by state law to serve alcohol</li></ul>PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)<ul><li style="margin-bottom: .0001pt;">Free Bowling! </li><li style="margin-bottom: .0001pt;">$1 Arcade Play</li><li style="margin-bottom: .0001pt;">20% off Events</li><li style="margin-bottom: .0001pt;">50% off Food & Beverages</li></ul>WORK ENVIRONMENT/ PHYSICAL DEMANDS<ul><li style="margin-bottom: .0001pt;">Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.    </li></ul> Job Type: Part-time Shift: <ul><li>Evening shift</li><li>Night shift </li></ul> Weekly day range: <ul><li>Weekend availability </li></ul> Work Location: One location

Who We Are:
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit <a aria-label="Link ir.luckystrikeent.com" href="http://ir.luckystrikeent.com/" target="_blank" title="http://ir.luckystrikeent.com/" rel="noopener">ir.luckystrikeent.com</a>. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: <a href="https://www.bowlerocorp.com/careers/benefits" target="_blank" style="color: #0563c1; text-decoration: underline;" title="https://www.bowlerocorp.com/careers/benefits" rel="noopener">www.bowlerocorp.com/careers/benefits</a>

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