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The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. · Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory.

THE ROLEThe Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Single Barrel Hospitality, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Single Barrel Hospitality a personal, one-of-a-kind experience.WHAT YOU WILL DO· Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest· Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary· Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment· Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory· Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure· You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience· Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands· Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence· Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests· Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback· Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager· Single Barrel Hospitality does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employerWHAT YOU WILL NEED· Passion for the people, place, and culture of our community· Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience· Professional proficiency of the English language in reading, writing and verbal communication· Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed· Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals· Ability to lift up to 25 lbs. for handling guest luggage· Ability to push a bell cart with guest luggage that may contain up to 100 lbs.· Ability to work vary shifts, that may include days, nights, weekends and holidaysPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the teammate is regularly required to see, talk, and hear. The teammate frequently is required to sit and use hands. The teammate is occasionally required to reach with hands and arms. The teammate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.WORK ENVIRONMENT:The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammate is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.Equal Opportunity EmploymentWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.Powered by JazzHR

Aldenberg Hotel

Front Desk Receptionist

Credit Cards

Customer Support/Service

Data Quality

Driver's License

English Language

Equal Employment Opportunity (EEO)

Establish Priorities

Hotel Industry

Hotel Management

Lift/Move 25 Pounds

Memory Hardware

Microsoft Excel

Microsoft Word

Physical Demands

Presentation/Verbal Skills

Proposal Writing

Spreadsheets

State Laws and Regulations

Team Player

partner JazzHR

Strive to make every consumer contact an influential raving fan of the Buffalo Trace Distillery and Buffalo Trace bourbon! provide exceptional customer service to all Buffalo Trace visitors with a focus in Visitor Arrival & Parking, Welcome Center & Visitor Check-In, Reservation Emails & Phone Calls, Visitor Transportation, Outside Greeter, and/or Tasting Bar Support. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years.

Sazerac Company Overview:
Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Company/Location Overview:
Buffalo Trace Distillery is a family-owned company based in Franklin County, Kentucky, whose rich distilling tradition dates back to 1787. Buffalo Trace is a fully operational distillery producing bourbon, rye, and vodka on site, and is listed on the National Historic Register. Buffalo Trace has been awarded seven distillery titles since 2000 and has also garnered more than 150 awards for its premium whiskies. www.buffalotrace.com

Job Description/Responsibilities:
Buffalo Trace Distillery is seeking part time Guest Experience Ambassadors that are flexible to work day, evening or weekend shifts. Successful Guest Experience Ambassadors will:<ul><li>Support the overall Visitor Experience at Buffalo Trace Distillery by focusing on customer service and frustration free operations.</li><li>Strive to make every consumer contact an influential raving fan of the Buffalo Trace Distillery and Buffalo Trace bourbon!</li><li>provide exceptional customer service to all Buffalo Trace visitors with a focus in Visitor Arrival & Parking, Welcome Center & Visitor Check-In, Reservation Emails & Phone Calls, Visitor Transportation, Outside Greeter, and/or Tasting Bar Support.</li><li>Encourage tour visitors to visit the gift shop, making suggestions for purchases and helping visitors locate their desired items.</li><li>Partner with tour guides and gift shop associates to generate revenues and raving fans of the Buffalo Trace Distillery and bourbon. </li></ul>

Qualifications/Requirements:
REQUIRED<ul><li>High school diploma or GED equivalent</li><li>21+ years of age</li><li>Be able to lift and carry 40 lbs.,</li><li>Be able to stand and walk for extended periods of time;</li><li>Possess strong communication skills;</li><li>Ability to handle multiple tasks at one time</li><li>Ability and willingness to work part time, non-traditional hours (nights and weekends, 12-30 hrs. per week).</li></ul>PREFERRED<ul><li>Customer service/retail and/or tourism experience preferred.</li></ul> #LI-MW1#LI-Onsite

Sazerac Company

Buffalo Trace Guest Experience Ambassador

Communication Skills

Entrepreneurship

High School Diploma

Lift/Move 40 Pounds

Multitasking

Retail

Revenue Growth

Travel Industry

[AW]-iCims

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Front Desk ReceptionistAldenberg Hotel

Buffalo Trace Guest Experience AmbassadorSazerac Company

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