Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere’s so much more to the job than we can capture here. • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories• Fluency in the local language - extra language skills would be great, but not essential• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math's and computers• Flexibility - night, weekend and holiday shifts are all part of the job• You’ll have a high school diploma or qualification.