Within AI BAST, Contact Center as a Service (CCaaS) Accelerate is a strategic global sales initiative that helps customers modernize legacy contact center environments and adopt AI-powered service experiences through Dynamics 365 Contact Center, Copilot, voice, digital engagement, knowledge, automation, and intelligent agents. Bachelors Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry (e.g., Finance, Healthcare, Retail).