Reporting and Analytics Tools: Experience with reporting and analytics tools, including data analysis and testing, requirements gathering, and generating actionable insights to support business decision-making.* Process and Training: Proven ability to design and document scalable business processes and workflows, produce SOPs, deliver role based training and provide user support* Technical and Analytical Literacy: Able to explain technical requirements to non technical users and assess system impacts when designing process changes.* Develop an effective team; foster a collaborative, innovative team culture, build strong working relationships, hire skilled talent and manage workloads appropriatelyReporting Support and Training* Serve as the primary point of contact for reporting and analytics users; triage incoming requests, validate intake, enforce SLAs, and ensure requests are routed appropriately.*