39 Results for

Guest Service Agent Jobs in Maryland

Jobs

Hanover, MD14 days ago

$16–$18 Per Hour

At Home2 Suites by Hilton Arundel Mills BWI Airport, we’re looking for a Guest Services Agent who enjoys helping people, thrives in a fast-paced environment, and understands that the front desk is more than a transaction—it’s often the first and last impression of a guest’s stay. If you’re someone who notices details, enjoys solving problems, stays calm under pressure, and can shift seamlessly from welcoming a family on vacation to assisting a tired business traveler, we’d love to meet you.

New!

Annapolis, MD5 days ago

Newly updated guestrooms, many with magnificent views, provide a tranquil setting for rest and relaxation; with every amenity considered and every comfort close. On a priceless overlook, set to capture the harbor view, our captivating hotel takes full advantage of the beauty of the bay, while placing the attractions of our historic city within footsteps.

Jessup, MD13 days ago

$17–$19.50 Per Hour
Full-time
Employee

This role is non-exempt with a pay rate of $17.00-19.50 per hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Hanover, MD27 days ago

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management and great customer service skills. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

New!

Upper Marlboro, MD5 days ago

Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean . • Maintains accurate records including cash flows, registration card, reservation cards, and property walks .

Salisbury, MD30+ days ago

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Bethesda, MD30+ days ago

New!

Annapolis, MD5 days ago

Gaithersburg, MD30+ days ago

$16.50–$16.50 Per Hour

Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security. Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines.

Baltimore, MD18 days ago

Full-time

Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.

Baltimore, MD30+ days ago

$15–$15 Per Hour

Conduct cleaning in assigned areas to include vacuuming, emptying trash and cleaning bathrooms; Maintain sanitary conditions of the non-public and public restrooms within the zoo grounds; Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, shuttle, and membership information; Provide guest control, including challenging situations; Use a campus wide radio system to communicate information; Ensure guest safety at all times; · Perform other duties as assigned; and, Adhere to all policies and procedures of the Zoo. Responsible for keeping Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations; Respond appropriately to guests’ questions, comments, or concerns; Communicate with fellow Visitor Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and, Contact an appropriate staff member necessary to resolve guest issues.

New!

Baltimore, MD5 days ago

Experience/Training: Minimum of six months relatedexperience and/or training; Proficient in cash handlingprocedures; Familiarity with a Point ofSale (POS) system environment; and, Working Conditions: Must be able to stand andremain active for an eight hour shift; Must be able to sit uprightfor long periods of time; Mustbe able to walk large areas of the Zoo as needed; Must be able to work in anoutdoor weather environment in all seasons and weather, includingheat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexibleschedule to include weekends, holidays, and special events; and, Must be able to exert up to35 pounds of force to lift, push, pull, carry, or otherwise move objects. Communication (Internaland External): Responsible for keeping theDirector, Managers, and Supervisors fully updated on any issues that may occurduring daily operations; Respond appropriately toguests' questions, comments, or concerns; Communicate with fellow GuestServices Agents by radio contact as needed following Zoo radio etiquette andprotocol at all times; and, Contact an appropriate staffmember necessary to resolve guest issues.

Oxon Hill, MD30+ days ago

Previous hotel experience in customer service, front desk service, or other related fields. You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Salisbury, MD30+ days ago

New!

Owings Mills, MD5 days ago

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Owings Mills, MD30+ days ago

$16–$17 Per Hour

College Park, MD30+ days ago

$16–$16 Per Year

Germantown, MD30+ days ago

$17–$17.50 Per Hour

Baltimore, MD30+ days ago

$45,000–$50,000 Per Year

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.

EDGEWATER, MD15 days ago

Sort and examine articles, picking out those that may need hand spotting, or stain treatment Mark-In incoming guest orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register. Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples' lives do not have to revolve around laundry.

Aberdeen, MD21 days ago

$15–$19 Per Hour

Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.

New!

Stevensville, MD5 days ago

$16–$18 Per Hour

As a valued member of an elite, cohesive hospitality team, this role orchestrates seamless and anticipatory service experiences, where meticulous attention to detail, elevated guest satisfaction, and the consistent delivery of extraordinary moments defines professional excellence. The Inn at Chesapeake Bay Beach Club seeks an exceptional Front Desk Agent to serve as the distinguished first impression and operational heartbeat of our luxury waterfront properties—where the guest journey begins and lasting memories are intentionally crafted.

Hanover, MD30+ days ago

The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Severn, MD30+ days ago

$16–$17 Per Hour

Rockville, Maryland30+ days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

New!

Baltimore, Maryland6 days ago

$17–$19 Per Hour

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

White Marsh, MD30+ days ago

$16–$16 Per Hour

Stevensville, MD13 days ago

This role is responsible for delivering exceptional guest service, managing reservations and check-in/check-out processes, and ensuring a seamless and welcoming experience from arrival to departure. As part of Vivamee Hospitality, you’ll join a team committed to service excellence, meaningful work, and personal growth, all grounded in our virtues of Joy, Humility, and Ministry.

Laurel, MD30+ days ago

Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.

Rockville, MD30+ days ago

Part-time

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service.

Glen Burnie, Maryland12 days ago

As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels.

New!

Bel Air, MD5 days ago

Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.

Annapolis, MD30+ days ago

New!

Stevensville, MD5 days ago

$19–$21 Per Year

Execute comprehensive night audit procedures, reconciling all daily financial transactions, posting event revenue, settling multi-departmental credit card batches (Hotel, Spa, Knoxies), and preparing executive-level reports with precision and accuracy . The Inn at Chesapeake Bay Beach Club seeks an exceptional Night Auditor to serve as the distinguished overnight ambassador and first impression of our luxury waterfront properties, where financial precision and refined hospitality converge.

Rockville, Maryland30+ days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Annapolis, MD18 days ago

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Rockville, MD19 days ago

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.

Salisbury, MD30+ days ago

Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager.

Waldorf, MD8 days ago

$17.50–$18.50 Per Hour

Find additional career opportunities at careers.extraspace.comIf you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. Address and resolve customer concerns related to billing, security, auctions, and proper site usage* Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.*

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Guest Service Agent Jobs in Maryland

Guest Services Agent ARUNDEL MILLS OFFICE LLC

Guest Service Agent Annapolis Waterfront Hotel, Autograph Collection

Leasing Agent - Affordable Housing Company Confidential

Guest Service Agent Waterford Hotel Group

Guest Service Agent Tharaldson Hospitality

Guest Service Agent Courtyard Salisbury

Guest Service Agent Hyatt Regency Bethesda

Guest Service Agent Hampton Inn & Suites Annapolis

Guest Service Agent ROCKVILLE HOSPITALITY LLC

Guest Services Agent (AM & PM Shifts) Study Hotels

Guest Services Agent - Custodial Maryland Zoo

Guest Services Agent - Sales Associate (Part-Time) Maryland Zoo

Guest Service Agent SHIVKRUPA HOSPITALITY INCORPORATED

Guest Service Agent Residence Inn Salisbury

Guest Services Agent Turf Valley Resort

Guest Services Agent - PM & Overnight HOWARD HOSPITALITY LLC

Guest Service Agent UMD LODGING LLC

Guest Service Agent TOWN CENTER HOTELS INC

Guest Service Manager BELLE GROVE ENTERPRISE LLC

Guest Service Representative Tide Cleaners

Front Desk Agent Fairfield by Marriott, Aberdeen

Front Desk Agent Chesapeake Bay Beach Club

Front desk agent ARUNDEL SUITES LLC- Residence Inn Arundel Mills

Part-Time Front Desk Agent ARUNDEL MILLS HOSPITALITY LLC

Front Desk Agent Sheraton Rockville

Hotel Front Desk Agent Sage Hospitality

Front Desk Agent-FT Hampton Inn, Baltimore/White Marsh

Kent Island Resort | Front Desk Agent KENT ISLAND RESORT

Front Desk Agent/ Night Auditor Patels Llc

Front Desk Agent Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts

Front Desk Agent Hampton Inn Baltimore Glen Burnie

Night Service Rep Part EXTENDED STAY AMERICA

Front Desk Clerk TownePlace Suites Annapolis MD 21401

Night Auditor Chesapeake Bay Beach Club

Night Auditor Sheraton Rockville

Night Auditor Hampton Inn & Suites Annapolis

Breakfast Attendant Homewood Suites by Hilton Rockville-Gaithersburg

House Attendant Residence Inn Salisbury

Assistant Store Manager Extra Space Storage

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