56 Results for

Guest Service Agent Jobs in Massachusetts

Jobs

Littleton, MA7 days ago

Proficiency in Microsoft Office; familiarity with systems like OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus. Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.

Newton, MA28 days ago

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management and great customer service skills. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

New Bedford, MA21 days ago

Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded. New Bedford Harbor Hotel is currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Agent.

Boston, MA17 days ago

Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as responding to other requests from guests and providing welcome beverage and barista services as needed. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

Boston, Massachusetts30+ days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Studio Allston is situated in, you guessed it, Allston, a unique neighborhood of Boston, MA.Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination.

New!

Sturbridge, MA2 days ago

Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer. The award winning Comfort Inn & Suites Sturbridge is hiring for energetic individuals who are a team player for our front desk agent position at the hotel.

Boston, Massachusetts30+ days ago

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Cambridge, MA30+ days ago

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

Boston, MA30+ days ago

Full-time

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Boston, MA30+ days ago

The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls; Provide information and assist in recommending area restaurants, theaters community events, activities, etc.

Boston, Massachusetts30+ days ago

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

Boston, Massachusetts25 days ago

The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager on the overnight shift while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Edgartown, MA14 days ago

$19–$26 Per Hour

Edgartown, MA9 days ago

$22–$22 Per Hour

With 90 guest rooms and luxury hotel amenities, it is the perfect place to vacation in the heart of Edgartown with all the galleries, dining, shops, and nightlife the town has to offer. They also ensure all concerns are resolved, make suggestions on activities and dining, store luggage, and complete daily shift checklists.

West Springfield, Massachusetts14 days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. 64 Border WayWest Springfield, MA 01089 Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

New!

Boston, MA2 days ago

Yarmouth, MA28 days ago

$18–$18 Per Hour

Uncommoner Hotel is a new 100-room boutique hotel on Cape Cod focused on creating memorable guest experiences—not just stays. Ideal for hospitality students or anyone looking to grow in hotels, events, or guest services.

Sonesta Simply Suites Boston Burlington, MA30+ days ago

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

Fitchburg, MA30+ days ago

Part-time

Primary Responsibilities:With training and assistance, advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis; Correctly assist with weighing, packaging, and labeling cannabis products, as required; Educate customers on the safe use of their selected cannabis products; Check customers' identification documents to verify that they are of legal age; Process customers' payments using the dispensary / retail's POS system; Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; Ensure the dispensary is clean and well-organized at all times; Take inventory of cannabis products and ensure that the sales floor is adequately stocked. Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.

Cambridge, Massachusetts30+ days ago

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Gloucester, MA30+ days ago

$19–$20 Per Hour

Regularly post receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present accurate hotel charges upon check-out. Maintains good customer relations being aware of all hotel services and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.

Somerville, Massachusetts30+ days ago

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. 23 Cummings StreetSomerville, MA02145 Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Cambridge, Massachusetts15 days ago

$24.50–$24.50 Per Hour

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Martha's Vineyard, Massachusetts30+ days ago

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Strong communication and interpersonal skills along with the ability to work in a diverse team environment.

Cambridge, Massachusetts30 days ago

$24.50–$24.50 Per Hour

Andover, MA30+ days ago

Location Courtyard by Marriott Boston Andover, 10 Campanelli Drive, Andover, Massachusetts, United States, 01810VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20by%20Marriott%20Boston%20Andover%2C%2010%20Campanelli%20Drive%2C%20Andover%2C%20Massachusetts%2C%20United%20States%2C%2001810). Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

Boston, Massachusetts18 days ago

In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Guest Services Management Team based upon the requirements of the hotel. Support all guest services areas (communication center, reception, concierge, bell and door, gift shop).

Gloucester, MA30+ days ago

$19–$20 Per Hour

Keyword: front office, front desk, customer service, guest service, front desk agent, guest service agent, hotel, hospitality, guest services, reservations, booking agent, reservationist, receptionist. In this role, you will provide exceptional guest service by managing room bookings, handling incoming calls, and addressing the needs of guests and visitors to ensure a seamless and welcoming experience.

Braintree, MA30+ days ago

Part-time

We celebrate our associates' success monthly with Town Hall meetings and incentives for individual performance, we create excellent opportunities and support career advancement, and we share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! Located in the heart of the South Shore, 15 miles from Downtown Boston and easy access to Cape Cod, our Braintree hotel is central to attractions in Boston and Greater New England.

Boston, Massachusetts28 days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Cambridge, MA15 days ago

As a Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

Mashpee, MA30+ days ago

The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation. We provide opportunities to those wanting to join a dynamic, fast paced team driven to success and rewarded with industry leading compensation plans.

Boston, MA30+ days ago

Full-time

Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Monitoring of multiple security systems for various properties including alarms and cameras, and competence to identify and properly act on security risks .

New!

Cambridge, MAToday

Temporary

I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25.

Boston, MA30+ days ago

Full-time

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

Boston, MA9 days ago

Studio Allston is situated in, you guessed it, Allston, a unique neighborhood of Boston, MA.Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination. Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals.

Boston, MA30+ days ago

Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Keep profile notes and shift reports to track guest issues that may be brought to their attention and offering compensation when necessary and passing along relevant information to front desk staff.

Boston, Massachusetts10 days ago

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Studio Allston is situated in, you guessed it, Allston, a unique neighborhood of Boston, MA.Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination.

Cambridge, Massachusetts30+ days ago

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Overview: The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Edgartown, MA30+ days ago

$17–$18 Per Hour

This role answers the fuel dock phone and dock radio, maintains the cleanliness of the marina, monitors the facility use and the safe storage of vessels, assists with the launching, hauling, and docking of vessels. Repairs may include plumbing, electrical, heating, cooling, ventilation, furnishings and fixtures, painting, wall cover repairs, light carpentry, door and window repairs.

Edgartown, MA9 days ago

$22–$22 Per Hour

With 90 guest rooms and luxury hotel amenities, it is the perfect place to vacation in the heart of Edgartown with all the galleries, dining, shops, and nightlife the town has to offer. The Night Auditor plays a key role in our mission to deliver world-class service and products and a memorable vacation experience to everyone who passes through our doors.

EDGARTOWN, MA30+ days ago

$22–$22 Per Hour

Front Office Internship: The Front Office Intern will be trained on all roles within the front office (front desk agent, guest experience agent, phone operator - PBX, bell/valet), review of all departmental SOPs, dive into departmental efficiencies, shadow Front Office Supervisor and Front Office Manager. Culinary Internship: The Culinary Intern will be trained on all roles within the kitchen (prep, line cook, garmage, pastry, kitchen supervisor), review of all departmental SOPs, dive into departmental efficiencies, shadow Sous Chefs, Chef de Cuisine and Executive Chef.

Boston, MA30+ days ago

Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Sonesta Simply Suites Boston Braintree, MA30+ days ago

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.

Somerville, Massachusetts30+ days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Cambridge, Massachusetts30+ days ago

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Cambridge, Massachusetts30+ days ago

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

New!

Waltham, MA3 days ago

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc) .

New!

Boston, MA4 days ago

Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager.

Boston, Massachusetts17 days ago

Inspired by our namesake, Henry Melville Whitney—an American Industrialist and founder of the West End Railway Company —attention is paid to the smallest of details, from lush gardens by Matthew Cunningham down to interiors by Ealain Studio. Blending in seamlessly with Beacon Hill’s black-shuttered townhouses and fashionable boutiques, The Whitney is an unexpected find where guests are indulged and instantly at home.

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