117 Results for

Guest Service Agent Jobs in Cambridge, MA

Jobs

Newton, MA

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management and great customer service skills. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

8 days ago

Somerville, Massachusetts

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Join the team at Holiday Inn Boston Cambridge Area as a Hotel Guest Service Agent in Somerville, MA. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

24 days ago

Franklin, Massachusetts

a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.highgate.com%2F&data=05%7C02%7Cchristopher.greene%40highgate.com%7C5ba1db61aa2644870bcf08deb103a625%7C3b290724ee0b4b3a88d66a1172257251%7C0%7C0%7C639142826441724766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0TCAQBOY4kN%2B%2FdFutYKy8kziiFuFaDqmAs31mroqA%2BY%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">www.highgate.com.

4 Forge Pkwy

Franklin, MA 02038

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

8 days ago

Franklin, MA

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

7 days ago

Boston, MA

p>What to expect:

Here are a few things that will make your days full and rewarding:

Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. In addition to generally spreading joy, youll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

30+ days ago

Cambridge, MA

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.

21 days ago

Cambridge, MA

li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

1 day ago

Boston, MA

Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as responding to other requests from guests and providing welcome beverage and barista services as needed. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

30+ days ago

Ashland, MA

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy-paste the link below for paid time off benefits information: https://www.compass-usa.com/wp-content/uploads/2023_WageTransparency_FlikHospitality.pdf. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

30+ days ago

Chelsea, MA

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

4 days ago

Cambridge, MA

$25.50–$27.50 / year

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

30+ days ago

Boston, MA

p>PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

30 days ago

Cambridge, Massachusetts

li style="font-size:9pt;font-family:'verdana' , sans-serif;color:#000000;font-weight:400">Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Work schedule varies and may include working on holidays, weekends and alternate shifts.

2 days ago

Boston, MA

30+ days ago

Boston, MA

p>Hornblower Groups subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services Inc., a full-service shipping, waterfront logistics, and management company that specializes in the operation and maintenance of government and commercial vessels. City Ferry, part of Hornblower Groups Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

30+ days ago

Franklin, MA

p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

7 days ago

Chelsea, MA

30 days ago

Boston, MA

Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

30+ days ago

Boston, MA

Here''s what you''ll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance. As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

25 days ago

Boston, MA

Full time

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

30+ days ago

Boston, MA

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

30+ days ago

Plymouth, Massachusetts

Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure. Minimum of 2 years prior customer service experience preferred; general knowledge of bookkeeping and audit procedures helpful; high school diploma or equivalent combination of education and work experience.

10 days ago

Salem, MA

li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.

30+ days ago

Marlborough, MA

Part time

Primary Responsibilities:With training and assistance, advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis; Correctly assist with weighing, packaging, and labeling cannabis products, as required; Educate customers on the safe use of their selected cannabis products; Check customers' identification documents to verify that they are of legal age; Process customers' payments using the dispensary / retail's POS system; Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; Ensure the dispensary is clean and well-organized at all times; Take inventory of cannabis products and ensure that the sales floor is adequately stocked. Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.

29 days ago

Boston, MA

Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.

30+ days ago

Boston, MA

YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology. Front Desk Agent Position Overview: The Front Desk Agent is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel.

21 days ago

Marlborough, MA

In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

30+ days ago

Marlborough, MA

While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. + Handles cash, credit card information and goods at the property + Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.

3 days ago

Boston, MA

The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

30+ days ago

Cambridge, Massachusetts

$24.50–$24.50 / hour

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

30+ days ago

Cambridge, Massachusetts

$24.50–$24.50 / hour

30+ days ago

Salem, NH

As the first point of contact for our hotel guests, you will be responsible for delivering exceptional customer service while efficiently performing front desk operations. - Assist in the creation of an inviting environment by maintaining knowledge of local attractions and services that may enhance a guest’s stay.

30+ days ago

Boston, MA

$18–$19 / hour

Being part of a young, fast-growing and innovative company where you make a difference; Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon, Mexico or Los Angeles; Continuous training and coaching to develop the skills that matter to you; Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania. Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs; Preparing and cleaning our campervans; Maintaining our campervans in top condition and monitor maintenance and repairing needs; Registering guests, monitoring stock and processing payments; Handling complaints and troubleshooting emergencies.

29 days ago

Peabody, MA

$17.50 / hour
Part time

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.

30+ days ago

Natick, Massachusetts

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As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area.

16 days ago

Boston, MA

30+ days ago

Cambridge, Massachusetts

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Property Description:

Hyatt Regency Boston Cambridge .

30 days ago

Nashua, NH

$15–$17 / hour

The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay. * Proficient in Microsoft Office and basic computer systems; knowledge of \[PMS system, e.g., Opera or Cloudbeds] is a plus.

30+ days ago

Manchester, NH

Prime Zenith Hospitality LLC has been a leader in the hospitality industry for over a decade, dedicated to providing exceptional service and unforgettable experiences to our guests. Join Prime Zenith Hospitality LLC as a Hotel Front Desk Agent in Manchester, NH, where you will be the welcoming face of our esteemed establishment.

30+ days ago

Waltham, Massachusetts

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Check out this video for more information on our great company!.

18 days ago

Boston, MA
p>We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. Proudly rated Forbes Recommended, AAA Four Diamond, and named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston's historic waterfront.
7 days ago

New
Boston, MA
p>We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. Proudly rated Forbes Recommended, AAA Four Diamond, and named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston's historic waterfront.
3 days ago

Marlborough, MA
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
28 days ago

New
Marlborough, MA
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
2 days ago

Boston, Massachusetts
p style="margin:0px">The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. Location:
.
23 days ago

Cambridge, MA
p>Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
20 days ago

Brockton, MA
$19 / hour
Part time
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
22 days ago

Nashua, NH
Position is responsible for all Front Desk Functions including but not limited to, checking guests in and out, providing directions, answering telephone calls, making reservations and providing outstanding customer service. Shifts will primarily consist of 7:00 AM–3:00 PM and 3:00pm-11:00pm coverage; however, candidates may occasionally be asked to assist with overnight shifts from 11:00 PM–7:00 AM based on operational needs.
30+ days ago

MA
Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
9 days ago

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Guest Service Agent Jobs in Cambridge, MA

Guest Service Agent Waterford Hotel Group

Hotel Guest Service Agent Holiday Inn Boston Cambridge Area

Guest Services Agent - Days and Nights Required Residence Inn Franklin

Guest Services Agent in Franklin, Massachusetts | Careers at Residence Inn Franklin Residence Inn Franklin

Guest Services Agent Pineapple Hospitality

Guest Service Agent Kimpton Hotels

Guest Service Agent Holiday Inn Express & Suites-Cambridge

Guest Services Agent Staypineapple

GUEST SERVICES AGENT (PART TIME) Compass Group North America

Guest Service Agent Hampton Inn by Hilton Boston Logan Airport Chelsea

Guest Service Agent Sonesta Great Bay Beach Resort & Casino

Guest Service Agent Stonebridge Companies

Guest Service Agent AC Hotel Boston Cambridge

Guest Service Agent The Envoy Hotel

Guest Service Agent - Boston Harbor City Cruises Hornblower Group Inc

Guest Services Agent Days and Nights Required Highgate Hotels LP

Guest Service Agent HHM Hospitality

Guest Services Agent- (Part Time) - One Dalton Street, Boston Four Seasons Hotels and Resorts

Guest Service Agent - Hilton Logan Airport Hilton Worldwide Holdings Inc

Guest Service Agent - Full Time - DoubleTree by Hilton Boston Bayside Hilton Global

Guest Experience Telephone Agent Highgate Hotels LP

Guest Services Supervisor John Carver Inn & Spa

Guest Service Associate Local.House International, Inc.

Part time Guest Service Associate- Cannabis Green Meadows Farms

Overnight Front Desk Agent Accor SA

Front Desk Agent YOTEL Limited

Front Desk Agent Pyramid Hotel Group

Front Desk Agent - Hampton Inn Marlborough Buffalo Lodging Associates, LLC

Front Desk Agent Accor SA

Front Desk Agent Davidson Hospitality Group

Front Desk Agent (Part Time Seasonal May-August) Davidson Hospitality Group

Front Desk Agent HOLIDAY INN SALEM (I-93 AT EXIT 2)

Rental Service Agent Indie Campers UK LTD

Front Desk Agent Spire Hospitality, LLC

Front Desk Agent Hampton Inn Boston-Natick

Front Desk Agent HHM Hospitality

Front Desk Agent Hyatt Regency Boston/Cambridge

Hotel Front Desk Agent Clarion Inn

hotel front desk agent Prime Zenith Hospitality LLC

Front Desk Agent Pyramid Waltham Management

Front Desk Agent- InterContinental Boston InterContinental Hotels Group Plc

Front Desk Agent 3- InterContinental Boston InterContinental Hotels Group Plc

Hotel Front Desk Agent (Part Time) Buffalo Lodging Associates LLC

Hotel Front Desk Agent (Full Time) Buffalo Lodging Associates LLC

Front Desk Agent - Hampton Inn Marlborough Buffalo Lodging Associates LLC

Front Desk Agent The Newbury Boston

Front Desk Agent On Call Pyramid Hotel Group

Hotel Front Desk Agent Buffalo Lodging Associates, LLC

Front Desk Agent DOUBLETREE BY HILTON NASHUA

Front Desk Agent Marriott International Inc

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