The team provides oversight, guidance, and support for a broad range of operational risk activities, including issue management and remediation, audit support, escalated customer complaint resolution, procedure governance, business continuity planning, third-party oversight, risk and control activities, change management initiatives, and process improvement efforts. Responsibilities may include investigating and resolving business issues, identifying process gaps, coordinating remediation efforts, advising on controls and governance, supporting audits and regulatory activities, assessing operational impacts of business changes, and driving process improvement initiatives.