Here's what you'll do during a typical day: + **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance + **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately + **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries + **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue + **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) + **Generous paid time off (PTO)** - Recharge, relax, and take time for what matters most + **Health & welfare benefits** - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered + **Financial security for your future** - Our retirement plans make it easier to save for what's next _*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._ **Join an Award-Winning Workplace Culture** At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.