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As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

Hourly Rate: $17.25<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><p>Are you looking for a place where meaningful moments are made together?  </p></div><div><p> </p></div><div><p>At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a <b>Guest Services Agent </b>at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. </p></div><div><p> </p></div><div><p><b>Where great benefits lead to a life fulfilled.</b> </p></div><div><ul><li><p>Competitive Pay </p></li></ul></div><div><ul><li><p>Medical/Dental/Vision/401K opportunities </p></li></ul></div><div><ul><li><p>Travel discounts </p></li></ul></div><div><ul><li><p>Credit Union Membership </p></li></ul></div><div><ul><li><p>Tuition Reimbursement </p></li></ul></div><div><ul><li><p>Professional Counseling & Family Support </p></li></ul></div><div><ul><li><p>Growth and Development Opportunities </p></li><li><p>*Benefit Eligibility will vary by position </p></li></ul></div><div><p> </p></div><div><p><b>Site Specific Perks</b> </p></div><div><ul><li><div><p>Complimentary work shoes provided 2x per year  </p></div><div><p>Complimentary soft drinks  </p></div><div><p>Associate of the month program  </p></div><div><p>Quarterly team outings  </p></div><div><p>On Site Free Parking  </p></div><div><p>Monthly cell phone discounts  </p></div><div><p>Fitness center discounts  </p></div><div><p>Meal subscription plan discounts  </p></div><p> </p></li></ul></div><div><ul><li><p/></li></ul></div></div><div><div><p> </p></div><div><p><b>As a </b><b>Guest Services Agent</b><b>, a typical day will include: </b> </p></div><div><ul><li><p>Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. </p></li></ul></div><div><ul><li><p>Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   </p></li></ul></div><div><ul><li><p>Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) </p></li></ul></div><div><ul><li><p>Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  </p></li></ul></div><div><ul><li><p>Answers telephone calls and routes calls to the proper department as applicable.    </p></li></ul></div><div><ul><li><p>May be asked to assist with bellman and runner duties depending on facility or location. </p></li></ul></div><div><p> </p></div><div><p><b>Guest Experience and Company Standards</b> </p></div><div><ul><li><p>Welcome and greet guests and anticipate and address their needs. </p></li></ul></div><div><ul><li><p>Interact with colleagues and guests professionally and promptly. </p></li></ul></div><div><ul><li><p>Contribute to team goals. </p></li></ul></div><div><ul><li><p>Always follow company policies and safety procedures. </p></li></ul></div><div><p> </p></div><div><p><b>To Become a </b><b>Guest Services Agent</b><b> at MVW: </b> </p></div><div><ul><li><p>Available to work various shifts, holidays, and both weekend days. </p></li></ul></div><div><ul><li><p>Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. </p></li></ul></div><div><ul><li><p>Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance. </p></li></ul></div><div><ul><li><p>Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  </p></li></ul></div></div><div><div><ul><li><p>Specific job duties may differ by property, size of team, or facility. </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p>

Marriott Vacations Worldwide

Front Desk Agent

Fitness

Hospitality and Tourism

Meal Plans

Order Picking/Packing

Problem Solving Skills

Safety Process

Safety/Work Safety

Tuition Reimbursement

FEED

OTHER

The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.

<p><strong>POSITION DESCRIPTION</strong></p><p>A Guest Service Agent handles the daily front desk operations , ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.</p><p><strong>Responsibilities</strong></p><p>1. Handles daily front desk operations, ensuring the highest standards of service.</p><p>2. Welcomes incoming guests to the hotel.</p><p>3. Registers guests in an efficient and friendly manner, with a smile.</p><p>4. Is prompt and courteous, paying great attention to detail.</p><p>5. Resolves guest issues in an empowered manner.</p><p>6. Maintains a calm, positive presence when confronted with difficult situations.</p><p>7. Communicates with other departments to resolve guest issues.</p><p>8. Uses various communication tools: guest texting app, radio, telephone.</p><p>9. Answers incoming phone calls in a prompt and friendly manner.</p><p>10. Uses systems at the front desk to process all data: PEP</p><p>11. Follows all operational policies (SOPs), including safety and security protocols.</p><p>12. Handles cash in accordance with all applicable procedures.</p><p>13. Supports other team members and departments as needed.</p><p>14. Maintains complete knowledge of all hotel features and services.</p><p>15. Maintains a consistent presence at the front desk.</p><p>16. Checks guests out in a friendly and courteous manner, with a smile.</p><p>17. Welcomes guests back.</p><p>This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.</p><p><strong>Qualifications</strong></p><p>1. Experience in a hospitality setting preferred.</p><p>2. High school diploma (or equivalent); hospitality degree or certificate a plus.</p><p>3. Computer skills and knowledge of property management system (PEP) a plus.</p><p>4. Reliability, punctuality and professional communication skills are critical.</p><p>5. Ability to work under pressure with a high level of patience and customer service.</p><p>6. Accurate cash handling skills required.</p><p>7. CPR and first aid certification a plus; willing to be trained in same.</p><p>8. Ability to work evenings, weekends, weekdays, and holidays required.</p><p>9. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.</p><p><em>If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.</em></p><p><em>Embassy Suites by Hilton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</em></p><p><br/></p>

Blue Sky Hospitality Solutions

Hotel Front Desk Agent

CPR Certification

Communication Skills

Computer Skills

Customer Support/Service

Data Processing

Detail Oriented

Diversity

First Aid

High School Diploma

Operations

Presentation/Verbal Skills

Property Management

Short Messaging Service (SMS)

Writing Skills

BreezyHR

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. That means making everyone feel welcome, cared for, recognized and respected, and going the extra mile to create special guest experiences and lasting memories.

<p>Holiday Inn Express is one of the fastest growing hotel brands in the world. We passionately believe it’s our people who make us what we are today, and it’s our people who will help us grow. It’s our colleagues’ distinct personalities and talent that bring to life our purpose of providing True Hospitality for everyone. That means making everyone feel welcome, cared for, recognized and respected, and going the extra mile to create special guest experiences and lasting memories. </p><p>If you have that True Hospitality spirit, and share our values. If you’ve got ambition and ideas. If you want to work somewhere that appreciates you for who you are and will support you in building your own career path - then Holiday Inn Express is for you.</p><h2><strong>Job Description</strong></h2><p>The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.</p><p><strong>Daily Duties</strong></p><ul><li>Welcome guests in a friendly, prompt and professional manner. </li><li>Register guests, issue room keys, provide information on hotel services and room location. </li><li>Drive shuttle busses around town and to the airport.</li><li>Must be able to respond to guest issues with a warm and courteous attitude along with a timely response, and follow up.</li><li> Must a have a professional tone and clear speaking voice and will be able to handle issues or complaints which may arise.</li><li>Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Answer phones in a prompt and courteous manner.</li><li>Provide guests with tourist information, directions and local dinning choices.</li><li>Perform other duties as assigned.</li></ul><p>Holiday Inn Express and Suites</p><h3>Job Type</h3>Full time, Part time<h3>Schedule</h3>Weekend availability, 8 hour shift, Night shift, Day shift, Monday to Friday

Holiday Inn Express and Suites

Front Desk Representative1

Bus Driving

Card Processing

Procedure Development

Resolve Customer Issues

Telephone Skills

Time Management

workstreamftpin

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.

<h4>Overview</h4><p><strong>Opportunity:  Breakfast Attendant</strong></p><p>Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. </p><p><strong>Your Growth Path</strong> </p><p>Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager.</p><p><strong>Your Focus</strong></p><ul><li>Carry food, dishes, trays, or silverware from pantry to serving counters.</li><li>Set up attractive food displays and maintain cleanliness to ensure food safety. </li><li>Wipe tables or seats with dampened cloths.</li><li>Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.</li><li>Clean up spilled food, drink or broken dishes and remove trash.</li><li>Maintain adequate supplies of items such as clean glassware, dishes, or trays.</li><li>Fill beverage and ice dispensers.</li><li>Stock cabinets or serving areas with condiments and refill condiment containers.</li><li>Locate and provide items requested by guests.</li><li>Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.</li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. </li><li>Follow sustainability guidelines and practices related to HHM’s EarthView program<strong> </strong></li><li>Practice safe work habits and use required safety equipment.</li><li>Ensure overall guest satisfaction.</li><li>Perform other duties as requested by management.</li></ul><p><strong>Your Background and Skills</strong></p><ul><li>High School diploma or equivalent preferred.</li><li>Food sanitation certification a plus and required within 90 days of employment.</li><li>Previous food and beverage experience preferred or equivalent training.</li></ul><p><strong>HHM Benefits and Perks</strong></p><p> </p><ul><li>Competitive wages for full time and part time opportunities</li><li>Medical, Dental and Vision Health Insurance</li><li>Paid Time Off</li><li>401k Company Match</li><li>Free Basic Life Insurance</li><li>Travel Discounts</li><li>Commuter Transit and Commuter Parking Benefits</li><li>Employee Assistance and Wellness Program</li><li>Educational/Professional Development</li><li>Referral Bonus Program</li></ul><p> </p><p><strong>Work Environment and Context</strong></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li></ul><p><strong>What We Believe</strong></p><p>People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It</p><h4>About Us </h4><p> </p><p>HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</p><p> </p><p>To see other opportunities at this location, click here.</p>

SpringHill Suites by Marriott - Williamsburg

Breakfast Attendant

Hersha Hospitality Management

Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas. Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager.

<h4>Overview</h4><p><strong>Opportunity:  House Person</strong></p><p> </p><p>Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.</p><p><strong>Your Growth Path</strong>   </p><p> </p><p>Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager</p><p><strong>Your Focus</strong></p><ul><li>Greet and acknowledge guests in a courteous and friendly manner.</li><li>Inspect assigned areas and perform cleaning tasks accordingly. </li><li>Collect trash from the service landings and dispose of in outside trash dumpsters.</li><li>Vacuum and dust guest corridors.</li><li>Pick up bed and other linen from hotel floors and transport to the laundry collection site.</li><li>Deliver clean linen to assigned sections.</li><li>Report maintenance issues.</li><li>Maintain cleanliness and organization of guest areas.</li><li>Respond to guest inquiries and assistance.</li><li>Work as a room attendant when staffing shortages occur or during peak periods.</li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. </li><li>Follow sustainability guidelines and practices related to HHM’s EarthView program.<strong> </strong></li><li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. <strong> </strong></li><li>Ensure overall guest satisfaction.</li><li>Perform other duties as requested by management.</li></ul><p> </p><p><strong>Your Background and Skill</strong></p><ul><li>High School diploma preferred.</li><li>Previous housekeeping experience required or equivalent training preferred.</li></ul><p> </p><p><strong>Work Environment and Context</strong></p><ul><li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.</li><li>Usage of cleaning chemicals.</li></ul><p> </p><p><strong>What We Believe</strong></p><p> </p><p>People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It</p><h4>About Us </h4><p> </p><p>HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</p><p> </p><p>To see other opportunities at this location, click here.</p>

House Attendant

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Front Desk AgentMarriott Vacations Worldwide

Hotel Front Desk AgentBlue Sky Hospitality Solutions

Front Desk Representative1Holiday Inn Express and Suites

Breakfast AttendantSpringHill Suites by Marriott - Williamsburg

House AttendantSpringHill Suites by Marriott - Williamsburg

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