Job Responsibilities Include: Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion. Job Summary: The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport.