NewFront Desk Admin Assistant JobotFront Desk Admin AssistantOrange, CA$20–$22 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for managing front office operations, assisting with administrative tasks, and providing exceptional service to our staff and visitors.
NewBilingual Vietnamese and English Front Desk/Medical Receptionist JobotBilingual Vietnamese and English Front Desk/Medical ReceptionistFountain Valley, CA$18–$25 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will utilize your medical reception skills to provide outstanding service while coordinating patient flow, managing appointments, and maintaining accurate patient records.
Client Services Specialist Page GroupClient Services SpecialistLos Angeles, CA$50,000–$65,000 / yearFull timeSchedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference center. Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
NewDining Services Assistant Manager Healthcare Services Group, Inc.Dining Services Assistant ManagerGLENDORA, CA$22–$24Overview: Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. Additional Pay Information: Pay wage will vary based on objective factors, including location, years of experience, staffing needs, and other business reasons.
Service Technician AramarkService TechnicianSanta Fe Springs, CA$21.70–$21.70BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
NewPart-Time Customer Service Representative - CA Hassan & Sons IncPart-Time Customer Service Representative - CAMontebello, CA$17.50–$18.50 / hourUnder the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Guest Services Representative Cooley LLPGuest Services RepresentativeLos Angeles, CA$58,240–$70,720 / hourMeeting assistance may include making arrangements with food services vendors, and coordinating with Operations, Guest Services and other departments to ensure that all requests for space, catering and AV/technology equipment are managed well and services are provided seamlessly. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Guest Services Coordinator Proper Hospitality LLCGuest Services CoordinatorSanta Monica, CAGuest Services & Special Requests: Fulfill special guest requests, such as extra towels, bedding, room amenities, or concierge services, ensuring that these requests are handled in a timely manner. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
Guest Services Agent Onni GroupGuest Services AgentLos Angeles, CaliforniaAfter making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
Guest Services Manager Highgate Hotels LPGuest Services ManagerLos Angeles, CAHotel Figueroa's vibrant arts program includes rotating art exhibits showcasing the works of L.A.'s most compelling female artists - an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women. The Guest Services Manager is responsible for ensuring the operation of the Guest Services department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Guest Services Representative Crypto.com Arena AEG WorldwideGuest Services Representative Crypto.com ArenaLos Angeles, CAArena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.
Guest Services Associate/ Front Desk Agent. Seasonal PT. Club Wyndham Peacock Suites Resort Wyndham Hotels & ResortsGuest Services Associate/ Front Desk Agent. Seasonal PT. Club Wyndham Peacock Suites ResortAnaheim, CaliforniaAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Guest Services Agent Viceroy Hotel GroupGuest Services AgentSanta Monica, CAViceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Guest Services Staff - The Novo Goldenvoice AEG WorldwideGuest Services Staff - The Novo GoldenvoiceLos Angeles, CA$17–$21 / hourWe are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
Guest Services Associate/ Front Desk Agent. Seasonal. Part-Time. WorldMark Dolphin''''s Cove Resort Travel + Leisure CoGuest Services Associate/ Front Desk Agent. Seasonal. Part-Time. WorldMark Dolphin''''s Cove ResortAnaheim, CAHow You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Soccer Center, Guest Services Representative Part-Time AEG WorldwideSoccer Center, Guest Services Representative Part-TimeCarson, CAWe are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Assists the Program Coordinator with registering customers for programs, coordinating field rentals, and managing the booking and hosting of birthday parties and other events, ensuring a smooth and customer experience.
W Insider - Guest Services Manager Marriott International IncW Insider - Guest Services ManagerLos Angeles, CAUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Concierge Lounge Attendant (Elite Guest Services) Spire Hospitality IncConcierge Lounge Attendant (Elite Guest Services)Burbank, CAEssential Job Functions: The Role Overview We are seeking a gracious and detailed-oriented individual to serve as the face of our AM Concierge Lounge-an exclusive, private sanctuary akin to a members-only restaurant reserved for our most loyal Marriott Bonvoy guests. Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.
Concierge Lounge Attendant (Elite Guest Services) Spire Hospitality, LLCConcierge Lounge Attendant (Elite Guest Services)Burbank, CAPart timeThe Role Overview We are seeking a gracious and detailed-oriented individual to serve as the face of our AM Concierge Lounge—an exclusive, private sanctuary akin to a members-only restaurant reserved for our most loyal Marriott Bonvoy guests. Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center.
Guest Services Representative, UV (Union Only) University of Southern CaliforniaGuest Services Representative, UV (Union Only)Los Angeles, CaliforniaWhen determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$148081.htmld
Guest Services Representative Ropes & Gray LLPGuest Services RepresentativeLos Angeles, CA$52,600–$76,300 / yearThe firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring. Acting as the face of a global law firm, the Guest Services Representative is responsible for greeting and directing all clients and visitors, while attending to the main telephone line and organizing immediate assistance to meetings in progress.
Guest Services Supervisor Crypto.com Arena AEG WorldwideGuest Services Supervisor Crypto.com ArenaLos Angeles, CAArena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.
Guest Services Rep Part Time-104020 Extended Stay America IncGuest Services Rep Part Time-104020Irvine, CAResponsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.
Guest Services Rep Full Time-104010 Extended Stay America IncGuest Services Rep Full Time-104010Glendale, CAResponsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.
Guest Services Specialist O'GARA Beverly HillsGuest Services SpecialistBeverly Hills, CaliforniaAnswer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quickly. This role will answer calls and field them accordingly, address questions and needs of the customers and provide an overall welcoming environment.
Guest Services Live Nation WorldwideGuest ServicesSanta Ana, CaliforniaLive Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.
Guest Services Associate -Glendale, CA National Health FoundationGuest Services Associate -Glendale, CAGlendale, CAWe are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Guest Services Associate -Glendale, Ca National Health FoundationGuest Services Associate -Glendale, CaGlendale, CAWe are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Guest Services Representative II Living Spaces Furniture LLCGuest Services Representative IILa Mirada, CA$19.15–$24.85 / hourPay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
Guest Services Representative II "On-Site" Living Spaces Furniture LLCGuest Services Representative II "On-Site"La Mirada, CA$19.15–$24.85 / hourPay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
Guest Services Representative Seen HealthGuest Services RepresentativeAlhambra, ArizonaAnswer and screen all main phone line incoming telephone calls, engage the language line (interpreter services) as-needed, and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately. Assist center staff & IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with portable meal labeling on bags, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules.
Guest Services Coordinator Ralph Lauren CorpGuest Services CoordinatorBeverly Hills, CA$18–$26 / hourb'n n n n n n n n n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n n n n n Guest Services Coordinator - 64713 - Ralph Laurenn nn nnn nnnnnnn n n n n nn nn n n Skip to content nnnn n nnnnn nnn nn n n n WELCOMEn n n n nn nn n n n ABOUT USn n n n nn nn n n n YOUR CAREERn n n n nn nn n n n BENEFITSn n n n nn nn n n n FI...
Guest Service Agent (Hotel) Lodging DynamicsGuest Service Agent (Hotel)Anaheim, CAYou'll be the first point of contact for guests-creating a welcoming experience while managing check-ins, guest requests, and front desk operations. Start your hospitality career with Lodging Dynamics Hospitality Group-where we "Make Money and Do Good.".
Certified Nursing Assistant / Guest Services Associate National Health FoundationCertified Nursing Assistant / Guest Services AssociateGlendale, CAAssist guests with basic activities of daily living such as but not limited to: setting up meals and meal time place setting, pushing a wheel chair up/down ramps or over and around barriers, assisting with changing adult incontinence pads/diapers/briefs and assisting with hygienically cleansing guests, showering or bathing set up and minimal assistance with cleansing, putting on or taking off clothing, providing stand by assist for ambulation safety, and other assistance with basic activities of daily living as directed by the medical staff or facility director. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education.
Guest Services Assistant As-Needed City of Santa MonicaGuest Services Assistant As-NeededSanta Monica, CAThe Citys liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School. Performs a wide variety of functions associated with guest service administration and operations within the Recreation and Arts Department, specifically the Sports Division or other venues, including basic clerical and accounting duties, public information distribution, daily facility operation, guest relations and staff support.
Guest Services Agent (PT) - Embassy Suites - LAX South Hilton Worldwide Holdings IncGuest Services Agent (PT) - Embassy Suites - LAX SouthEl Segundo, CAAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts. Orientation & Welcome: Ensure the guest knows exactly how to locate their room, arrange for a team member to accompany them if needed, and present their welcome packet (keys, amenities, gifts, etc.).
Host / Hostess / Guest Services Team - JOEY DTLA JOEY RestaurantsHost / Hostess / Guest Services Team - JOEY DTLALos Angeles, CA$17.87–$17.87Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.
Guest Services TopGolf International, Inc.Guest ServicesMontebello, CAWhat you will do in the role: Role and Interaction with Players: Welcome and assist players with check-in and reservations, ensuring they have all the info they need to get started and enjoy their Topgolf experience to the fullest. Commitment to Topgolf's Core Values: Live the Topgolf values-Fun, One Team, Excellence, Courage, and Caring-every day, ensuring every player has an exceptional time and every playmaker feels supported!
Guest Service Supervisor Parable HospitalityGuest Service SupervisorMarina Del Rey, CaliforniaMaintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. • Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
Guest Services Associate - Part-Time TownePlace Suites AnaheimGuest Services Associate - Part-TimeAnaheim, CAChecking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
Guest Service Agent - PT Sonesta Great Bay Beach Resort & CasinoGuest Service Agent - PTTorrance, CA$23.50–$24 / hourThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
NewGuest Service Agent Sonesta International Hotels CorporationGuest Service AgentIrvine, CaliforniaThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
NewGuest Service Agent - PM Shift Sonesta International Hotels CorporationGuest Service Agent - PM ShiftLos Angeles, CaliforniaThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Dignity Health Sports Park, Guest Service Representative Part-Time AEG WorldwideDignity Health Sports Park, Guest Service Representative Part-TimeCarson, CAWe are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. The Guest Services Representative is responsible for providing an excellent guest experience for all internal and external guests of the venue.
Dignity Health Sports Park, Guest Service Representative (Part-Time) AEG WorldwideDignity Health Sports Park, Guest Service Representative (Part-Time)Carson, CaliforniaWe are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. The Guest Services Representative is responsible for providing an excellent guest experience for all internal and external guests of the venue.
Guest Service Agent (Hotel) Lodging Dynamics Hospitality GroupGuest Service Agent (Hotel)Anaheim, CAYou'll be the first point of contact for guests-creating a welcoming experience while managing check-ins, guest requests, and front desk operations. Start your hospitality career with Lodging Dynamics Hospitality Group-where we "Make Money and Do Good.".
Overnight Guest Service Agent - Full Time Kimpton HotelsOvernight Guest Service Agent - Full TimeHuntington Beach, CAOpen, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.
Guest Service Agent - Full Time Kimpton HotelsGuest Service Agent - Full TimeLos Angeles, CAOpen, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.
Guest Service Agent - Part Time Kimpton HotelsGuest Service Agent - Part TimeLos Angeles, CAOpen, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.
Guest Service Manager Onni GroupGuest Service ManagerLos Angeles, CaliforniaHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.