Key Responsibilities:* Welcome all guests with energy, positivity, and professionalism* Assist guests in navigating self-order kiosks and mobile order pickup stations* Promote the McDonald's Mobile App, including how to download it and earn rewards* Engage with customers to share ongoing promotions, rewards, and app-exclusive offers* Ensure customers using the app or kiosk feel supported and appreciated* Address guest concerns or requests with urgency and a solution-focused attitude* Maintain a clean and organized front-of-house, lobby, and kiosk area* Support the drive-thru and front counter teams when needed to enhance guest flow* Assist with restaurant cleanliness checks and overall customer comfort* Encourage repeat visits through exceptional service and personalized experiencesQualifications:* Must be at least 16 years of age* Outgoing and confident communicator with a genuine interest in helping people* Friendly, courteous, and comfortable initiating conversations with guests* Familiarity with mobile devices and ability to explain app usage to others* Must be well-groomed, punctual, and display a positive attitude at all times* Ability to multitask in a fast-paced environment and handle feedback professionally* Prior experience in customer service, hospitality, or retail preferredWorkplace Violence Policy:KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management enforce a strict zero-tolerance policy for workplace violence. McDonald's Guest Experience Lead (GEL) Job DescriptionCompany: KTL Restaurants LLC | Haynie Holdings LLC |Position: Guest Experience Lead (GEL)Reports To: Shift Manager / General ManagerJob Type: Part-Time or Full-TimeJob Summary:As a Guest Experience Lead (GEL), you are the hospitalityambassador for the restaurant.