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Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.

HOUR

Pay is $16.54 per hour! Quarterly Bonus! Employee Discount! Family Sized Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851<h2></h2><h2>You belong at Drury Hotels.</h2>Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.<ul><li>Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results</li><li>Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights</li><li>Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year</li><li>Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program</li><li>Retirement - Company-matched 401(k)</li><li>Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025</li></ul>BASIC FUNCTION & JOB DUTIES:<div>Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.  Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.  Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.  Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thoroughknowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thoroughknowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed.  Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.  Requires ability to give attention to detail. May require some travel.</div><h1>Rise. Shine. Work Happy.</h1><h2></h2><h2>Hiring Immediately!</h2> At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE<a href="https://jobs.druryhotels.com/culture" rel="nofollow noopener noreferrer" target="_blank">Explore Our Culture</a> Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.

Drury Hotels

Guest Service Supervisor

The program focuses on different aspects of managing your own account, including: General Training & Comprehension - Learn and perform the job assignments of the housekeeper, heavy housekeeper/floor tech, and laundry worker positions and, as such, can operate, and teach others how to operate, a variety of industrial cleaning equipment. Leadership - Learn to effectively handle managerial responsibilities as well, including but not limited to payroll submission, staffing patterns, effective coaching and discipline, purchasing, maintaining inventory, and budgeting.

<h2>Overview</h2>Who We AreHealthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level.Our Company Purpose & ValuesOur Purpose is Fostering Fulfillment In Communities.Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace. Who You AreYou are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest customer and resident experience every day. What We OfferHCSG offers a comprehensive array of benefits to support our associates and their family’s health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.<ul><li>Benefits - FREE Telemedicine and Prescription Discount Program along with an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.</li><li>Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!</li><li>Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health. </li><li>Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities!</li><li>Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.</li><li>Paid - Holidays and Vacation for eligible employees.</li><li>No More Waiting for Payday - Early access to a portion of your earnings anytime through PNC EarnedIt.</li><li>Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.</li><li>Nationwide Opportunities - Transfers are available Nationwide -- great for active Military and Family!</li></ul>Keeping You Safe<ul><li>The safety and health of our employees and that of the resident communities that we serve are our Company's most significant priority. </li><li>Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions. </li><li>COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers</li></ul>Why HCSGAt HCSG, you will find an environment that is fulfilling, collaborative, committed, stimulating, and structured to help you succeed in serving our communities. We offer engaging opportunities for every phase of one's career. HCSG is committed to providing growth and leadership opportunities to see you succeed!Position SummaryOur exciting Manager-In-Training (MIT) program gives you the opportunity to learn and grow at an established company with over 45 years of experience. As our newest associate, you’ll experience a custom interactive program that will guide you through hands-on and computer-based training, lasting approximately twelve (12) weeks. The program focuses on different aspects of managing your own account, including:<ul><li><ul><li>General Training & Comprehension - Learn and perform the job assignments of the housekeeper, heavy housekeeper/floor tech, and laundry worker positions and, as such, can operate, and teach others how to operate, a variety of industrial cleaning equipment.</li><li>Leadership Development - Assists in training, quality control, and in-servicing of staff according to policies and procedures and federal/state requirements.</li><li>Policies & Procedures - Learn to provide leadership, support, and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met, including following current applicable federal, state, and local standards, in line with our established policies and procedures to ensure that quality housekeeping services are provided at all times. </li><li>Reporting - Train in maintaining records of income and expenditures, supplies, personnel, and equipment in report format to be delivered to HCSG and Facility management. </li><li>Training - Learning to be responsible for all training, quality control and in-servicing staff to meet HCSG standards is an essential part of the Manager’s responsibility and includes touring various areas at the facility several times per day to assess work quality using QCIs for documentation purposes. </li><li>Leadership - Learn to effectively handle managerial responsibilities as well, including but not limited to payroll submission, staffing patterns, effective coaching and discipline, purchasing, maintaining inventory, and budgeting.</li></ul></li></ul><ul><li>Communication - Effectively communicate all directives from client managers, building occupants, and administrators to HCSG staff.</li></ul><ul><li>Safety - Utilize protective gear in all appropriate functions. Responsible for the safe and proper mixing and use of cleaning solutions while adhering to all safety precautions. Reporting equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times. Follow proper reporting, isolation, and handwashing procedures/techniques.</li><li>Punctuality - Consistent attendance and punctual arrival. Timely completion of assigned cleaning area according to schedule. Respond to the paging system in a timely and appropriate manner.</li><li>Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisor, co-workers, and client staff.</li><li>Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.</li></ul>Qualifications<ul><li>Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.</li><li>After completing all appropriate training, utilize leadership skills to accomplish all responsibilities without supervision and do so without injury to oneself or other individuals.</li><li>A high school diploma or equivalent required.</li><li>Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.</li><li>Must be able to be at work as scheduled and on time.</li><li>Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.</li><li>Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. </li><li>Must be able to perform routine, repetitive tasks continuously.</li><li>Must be able to work around food and cleaning products.</li><li>Must live in the service area.</li></ul>HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.

Our Vision is To Be the Choice for Our Customers. ... Our Vision for the future motivates our employees to do their best every day, making their careers meaningful and impactful. We have a set of Values that are the binding forces of HCSG, including Integrity, Collaboration, Empowerment, Passion and Perseverance

Healthcare Services Group, Inc.

Environmental Services - Manager in Training

Health Services Group

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Guest Service Supervisor Drury Hotels

Environmental Services - Manager in Training Healthcare Services Group, Inc.

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