Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions • Complete end-of-shift reports and close out procedures • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) • Maintain an organized and clean work area • Use suggested selling methods to promote and sell products • Ensure quality service is delivered to every guest • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management • Determine break schedules and team member placement during shift • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.