Aliso Viejo, CA30+ days ago
When transporting a loaded cart, watch carefully for people in hallways, around corners, or in elevators, and be careful not to bump walls or cornersDeliver room service orders to guest rooms promptly; present and serve the order according to the RCS service manualBe familiar with all room service menu items, their garnish, contents, and preparation methods; be prepared to answer guest questions knowledgeablyRemove trays from guest hallways continuously throughout scheduled shiftDeliver other items requested by guests, such as extra towels, pillows, cribs, etc. to guest rooms; assist in setting up the item if requestedBe knowledgeable about all hotel and club facilities, programs, and services, as well as local points of interest and local restaurants, bars, parks, golf courses, theaters, and so onHave a clear understanding of all other departments in the hotel and clubFollow all hotel rules, policies and procedures set by the property and the Front Office ManagerCheck luggage for departing guests who request this service; take extra care when tagging luggage. When retrieving checked luggage, be 100% accurate when matching tagsAnswer the bell stand telephone promptly and courteously, following the RCS-provided scriptKeep the bell stand, general lobby, and porte cochere areas neat and clean at all timesFollow the general "clean as you go" campaign while en route back from rooming guests or delivering items to guest roomsComplete all side duties, which may include raising or lowering flags, picking up or delivering dry cleaning to or from guest rooms, assisting AYS Agent in personal wake up calls by going to the room, and tidying the bell closetNever solicit tips by words or actions.