Consistency in providing a world-class experience including providing a warm greeting, beverage offering, initial consultation to ascertain the client’s wants and needs, confirming comfort levels, showing genuine interest in the client, performing haircuts, styling, coloring, perming, relaxing, or other hair service offered as requested. Provide quality customer service to all clients to ensure we deliver a high level of hospitality & integrity while providing a world-class experience, to help our members live well.