Keywords: Customer Service, Customer Service Representative, CSR, Healthcare, Pharmacy, Pharmacy Technician, Pharmacy Tech, Insurance Representative, Benefits Specialist, Benefits, Insurance, Health Insurance, Vision, Dental, Primary Care, Health, Insurance Verifications, HIPAA, Salesforce, EMR, Electronic Medical Record, EHR, Electronic Medical Record, Call Center, Medication, Patient Renewal, Medical Billing, Medical Coding, Medical Documentation, Excel, CRM, Benefit Investigations, Healthcare Providers, Renewal, Report Generation, Microsoft Office, Healthcare Specialist, Medical Biller, Insurance Verification Specialist, Benefits Verification Specialist, Benefits Specialist, Call Center Representative, Health Insurance#LI-BN1#LI-ONSITE. The Customer Service Representative serves as a key point of contact for customers, patients, healthcare providers, and internal teams and will be responsible for conducting insurance verifications, processing and maintaining customer records in Salesforce, managing renewals, generating reports, and ensuring the timely and accurate handling of documentation.