342 Results for

Help Desk Jobs in Alexandria, VA

Jobs

New!

Arlington, VA3 days ago

The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. The ideal candidate will have solid news judgment, be a compelling and accurate writer, and be able to multitask and manage their time in order to help put together an exciting and informative newscast.

New!

Washington, DC4 days ago

Provide day-to-day support for audio-visual (AV/VTC) systems, meetings, and video calls . Manage IT tools like Intune, Azure, Bomgar, Active Directory, and inventory systems .

Ashburn, VA16 days ago

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Arlington, VA14 days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Ashburn, VA16 days ago

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Columbia, MD30+ days ago

$69,000–$109,700 Per Year

Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.

New!

Arlington, VA1 day ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Maryland, MD14 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

Reston, VA18 days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This is a true player/coach role-you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

Washington, DC30+ days ago

ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Washington, DC30+ days ago

Bethesda, MD16 days ago

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

Washington, DC21 days ago

Ensure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Chantilly, VA9 days ago

Accept initial trouble reports; providing problem documentation and reporting services; diagnosing and resolving desktop, printer, mobile device, and LAN hardware and software problems. Maintain a high level of customer service by accepting and documenting complaints, managing customer follow ups and contacts, and providing proactive updates to customers.

Washington, D.C., Washington, DC7 days ago

$26–$33 Per Hour

Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.

New!

Dulles, VA1 day ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Dulles, VA30+ days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Washington, Washington, DC30+ days ago

$70,000–$85,000 Per Year

Quantico, Virginia29 days ago

Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.

New!

Arlington, VA5 days ago

Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.

Reston, VA30+ days ago

The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback.

Reston, Virginia21 days ago

$115,000–$120,000 Per Year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

Bethesda, MD22 days ago

$80,000–$95,000 Per Year

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .

Fort Belvoir, VA30+ days ago

Full-time

Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.). CLOVEHITCH is seeking a Help Desk / Access Manager to manage user access to intelligence databases and communities of interest, validate security clearances, troubleshoot access issues, and maintain SOPs.

New!

Annapolis Junction, MD5 days ago

$220,000–$230,000 Per Year

Provide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1(Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Required Experience:Demonstrated ability to operate as a self-starter with strong verbal and written communication skills, capable of conveying complex concepts effectively to customers and end users.

Germantown, Maryland30+ days ago

$75,000–$95,000 Per Year

The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

New!

Falls Church, VA5 days ago

Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

Alexandria, VA30+ days ago

The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.

New!

Silver Spring, Maryland6 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Quantico, Virginia15 days ago

$20–$29 Per Hour

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. Apply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices.

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Ft. Belvoir, DC30+ days ago

Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.). Core services include cross-domain solutions, secure network access, data management, systems integration, and access relevant reporting across U.S. and multinational platforms.

Annapolis Junction, MD7 days ago

$220,000–$230,000 Per Year

New!

Stafford, Virginia2 days ago

The Tier III Help Desk/Systems Administrator will be responsible for providing first line technical support to DoD customers with questions regarding account administration, distribution/deployment of software and documentation, and problem entry via problem tracking tool. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.

Washington, DC28 days ago

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.

Washington, Washington, DC30+ days ago

$115,000–$150,000 Per Year

The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Fort Belvoir, VA30+ days ago

Full-time

ISC)² Systems Security Certified Practitioner (SSCP) – Qualifies for both Level I and Level II. Cisco CCNA Security – Retired, but still honored if previously earned.

ARLINGTON, VA25 days ago

Full-time

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

Reston, VA22 days ago

Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).

Washington, DC7 days ago

Desired" or "Highly Desired" skills are a PLUS but may NOT be requiredSkill MatrixExperience with Business workflow processesRequired / DesiredAmountof ExperienceExperience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;Required5YearsExperience providing help desk support for iOS devices, iOS-based applications, and iCloud account management;Required5YearsExperience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;Required5YearsExperience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. We are looking for SDT - Senior (Min 5yrs Exp) HYBRID (In Person interviews)POSITION DESCRIPTIONDIRECT CLIENT PositionNumber of positions: 1Length: 4-18 Months + (annual extensions)Location: Washington DC 20024Immediate interviews In Person interviews ONLY Service Desk Technician Senior.

Ashburn, VA16 days ago

This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD).

Ashburn, VA16 days ago

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.

Washington, DC15 days ago

$70,000–$85,000 Per Year

This position will serve as the first point of contact for technical issues for internal and remote employees, be responsible for providing exceptional customer service while completing a variety of desktop and help desk support activities at corporate headquarters for all Verus Mortgage employees/ Invictus Capital Partners. Experience in supporting office network printers, VOIP phone system, office building security badge systems, mobile device email setup and connectivity.

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Help Desk Jobs in Alexandria, VA

Jobs

National Newscast Producer, The National News DeskSinclair Broadcast Group

Audio Visual TechnicianProKatchers

Help Desk Specialist II (Tier II – Advanced Support)Aretec Inc

IT Help Desk Support & Endpoint AdministratorTechnomics

Help Desk Specialist I (Tier I Agent – Internal)Aretec Inc

Help Desk Specialist (Tier 3) / Application Support SpecialistGoldbelt, Inc.

Help Desk Specialist (Tier 1–2) / Application Support SpecialistGoldbelt, Inc.

Mid-level Help Desk Support TechnicianChenega Corporation

Help Desk Specialist I (Government)AT & T

Tier 2 Help Desk AnalystChenega Corporation

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk Lead / SupervisorConverged Security Solutions

Help Desk ManagerSiloSmashers

Help Desk SupportEssnova Solutions, Inc.

Junior Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Mid Level Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Help Desk Tier II Technician (Secret Cleared)Connsci

Help Desk ManagerQuadrant Inc

Help Desk Technician IChenega Corporation

Help Desk SpecialistArdent Eagle Solutions

Help Desk Technician - Tier 2 (MSP)Solvere One/HouseCall

Help Desk Technician - Tier ISolvere One/HouseCall

Senior Help Desk TechnicianCouncil on Foreign Relations

Help Desk TechnicianAbacus Technology

VIP Help Desk AnalystChenega Corporation

Help Desk Tier 2 Mac WindowsSharp Solutions Inc

Help Desk ManagerAddison Group

Senior Help Desk EngineerSystem One

Help Desk / Access ManagerCLOVEHITCH

Help Desk LeadShield Consulting Solutions

Help Desk Analyst - Senior LevelEdgewater Federal Solutions, Inc.

Help Desk Tier II (DHA)Quadrant Inc

Help Desk Specialist – Tier 2 - Managed Service Provider SupportSummit Technologies, Inc.

Help Desk SpecialistEntarian

Help Desk Support TechnicianActioNet, Inc

Help Desk Technician IAMERICAN SYSTEMS

Help Desk LeadActioNet, Inc

Help Desk / Access Manager - Mid LevelEC Technology, LLC

Help Desk Lead (Annapolis Junction, MD)Shield Consulting Solutions

Tier III Help Desk/Systems AdministratorCommIT Enterprises, Inc

Help Desk Technician (DOE- F)EMCOR Government Services, Inc.

Help Desk ManagerTekSynap

Help Desk/ Access Manager (TS/SCI REQUIRED)PROVATOHR INC

Help Desk Senior (Guantanamo Bay)Agil3 Technology Solutions (A3T)

Tier 2 Service Desk L2Sharp Solutions Inc

Service Desk Technician - Senior with Min5yrs exp (In erson Interview) (HYBRID_Only Local to DMV Area)Advanced American Technologies, Inc

CBP Technology Service DeskAretec Inc

ACE Account Service Desk Specialist (Tier II – ASD)Aretec Inc

Service Desk AnalystInvictus Capital Partners

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