NewDesktop Support Tier II Zolon TechDesktop Support Tier IIFt. Detrick, MDSupport for various types of IT equipment, software, and peripheral equipment such as CPUs, monitors, keyboards, mice, laptop/notebook computers, cell and "smart phones ", Operating System upgrades, IAVA mitigation, system imaging, and technical refresh cycles for all end user devices. Provide technical help desk support, including Tier II and III sustainment support for various types of IT equipment, software, and peripheral equipment such as CPUs, monitors, keyboards, mice, laptop/notebook computers, cell and "smart phones ", and related equipment.
Sr. Information Systems Specialist Expert In Recruitment SolutionsSr. Information Systems SpecialistWashington, DCThe candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
Service Desk Technician DatamanusaService Desk TechnicianBaltimore, MD, MDTemporaryContractorFull timeThis is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Service Desk Technician Location: Baltimore, MD Duration: 6 months Basic Qualifications: *) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience. *) Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting. *) Strong knowledge of desktop/laptop configuration, software installation, and network connectivity. *) Excellent verbal and written communication skills. *) Strong customer service, problem-solving, and multitasking abilities. Preferred Qualifications: *) Experience supporting enterprise IT environments. *) Familiarity with ticketing systems and IT service management. *) Experience providing executive/VIP support. DatamanUSA is looking for a Service Desk Technician for our direct client based in MD.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeRoutine Duties/Job Requirements:• Enter and manage technical support incidents in a ticketing system• Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers• Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)• Resolve issues and maintaining customer contacts according to a specified service level• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity• Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff• Add and delete user accounts and maintain groups as required• Log and report each service request and problem report. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
NewInfrastructure Support Specialist Sienna Systems CorporationInfrastructure Support SpecialistAlexandria, VA$70,000–$75,000 / yearAdminister, configure, maintain, and troubleshoot the infrastructure supporting SNO, including server platforms, directory services, authentication services, virtual environments, network connectivity, office productivity tools, and endpoint protection. You will be the person who keeps the physical and virtual infrastructure running: servers, directory and authentication services, connectivity, endpoints, and the day-to-day equipment the program depends on.
Tier 1 Helpdesk Support Columbia Technology PartnersTier 1 Helpdesk SupportAnnapolis Junction, MD$7,000–$20,000 / yearFull timeWith a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. About us:Founded in 2007, Columbia Technology Partners is a Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies.
Service Desk Engineer (SMA 3) – Multiple Roles Available E LogicService Desk Engineer (SMA 3) – Multiple Roles AvailableWashington D.C., DCAs a Service Desk Engineer, you will design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use, and persistence via machine key and related system-abuse techniques. Patch Management: Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications using Ivanti, KACE, Microsoft Intune, and Group Policy Objects (GPO).
Senior IT Systems Engineer Otoe Missouria GroupSenior IT Systems EngineerWashington, DC, DCThe ideal candidate is a hands-on engineer— not a help desk technician —with strong experience in systems engineering, security integration, and federal compliance frameworks. Otoe Missouria Group (OMG) is a tribally owned business dedicated to delivering high-quality solutions across a range of industries.
Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) Virginia Tech Applied Research CorporationSenior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME)Arlington, VA$200,000–$275,000 / yearVT-ARC is seeking a Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) to support enterprise systems engineering, secure infrastructure modernization, classified enclave implementation, and operational transition for mission-critical enterprise communications, network modernization, and cyber programs within TS/SCI environments. The selected candidate will design, implement, and sustain secure enterprise systems capabilities across Windows, Linux, virtualization, directory services, DNS/DHCP/NTP, PKI/certificates, storage, backup and recovery, monitoring, patching, configuration management, and automation.
NewLevel 1 Technician Compucom StaffingLevel 1 TechnicianMcLean, VA$18.70–$22 / hourRhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. Skills and Qualifications: Previous experience in desktop support, field services, help desk, or technical support roles preferred.
DESKTOP SUPPORT Integrated Resources, IncDESKTOP SUPPORTRockville, MarylandFull timeOur client is seeking a motivated Desktop Support Technician with at least one (1) year of relevant IT experience to support Rockville, Maryland office location. Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.
Investigator Support Analyst One Federal SolutionInvestigator Support AnalystWashington, DCThe successful candidate will be responsible for maintaining data integrity, supporting law enforcement reporting, conducting trend analysis, coordinating with internal and external stakeholders, and providing analytical products that support protective security and law enforcement operations. Develop responses to Government Accountability Office (GAO), Department of Homeland Security (DHS), Office of Management and Budget (OMB), Congressional, and other oversight inquiries.
AV Tech I Dunhill Professional Search of Wilmington, Inc.AV Tech IGermantown, MD$22.93–$31.83 / hourFull timeAs a frontline support position, the Audio-Visual Technician ensures meeting spaces and AV systems are reliable and user-friendly, conducts daily readiness checks, provides live support for meetings and events, sets up equipment, troubleshoots issues, and documents resolutions. Create and maintain user-friendly documentation and quick-start guides; provide brief end-user training and white-glove support for executive meetings when required.
Army GFEBS Subject Matter Experts (OCONUS) IT Partners,IncArmy GFEBS Subject Matter Experts (OCONUS)Washington, DCIT Partners seeks experienced General Fund Enterprise Business System (GFEBS) Subject Matter Experts (SMEs) to provide OCONUS financial management system support for operations across the USCENTCOM AOR. SMEs will support both enduring and deployed sites, providing advanced functional support, training, help‑desk resolution, data integrity analysis, and interface troubleshooting.
Information System Analyst Municipal Employees Credit Union of Baltimore, Inc.Information System AnalystBaltimore, MD$67,415–$101,175 / yearWork also includes working as a team member on broader or more complex projects, effectively interfacing with technical and non-technical staff within and across the departments to enhance member experience. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
NewMaterial Handling Team Lead Chaise Management Group LLCMaterial Handling Team LeadWashington, DCThe Team Lead will serve as the primary liaison with the Contracting Officer’s Representative (COR), ensuring timely resolution of issues, maintaining records, and supporting operational requirements across multiple sites. Manage transportation of excess furniture and supplies from federal government agency facilities within a 100-mile radius of the NCR to designated GSA warehouses.
Technical Support Specialist (Tier II) DirectViz Solutions, LLCTechnical Support Specialist (Tier II)Alexandria, VAFull timeTechnical Support Specialist (Tier II)DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. This position is responsible for maintaining asset accountability, supporting end users, ensuring data integrity within ServiceNow/CMDB, and assisting with audits and compliance initiatives.
Support Engineer (Tier 3) — Cloud Platform; Integrations (Hybrid) NIRA, Inc.Support Engineer (Tier 3) — Cloud Platform; Integrations (Hybrid)Washington, DCFull timeResponsibilitiesOwn Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levelsTroubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructurePerform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releasesManage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communicationWork within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation recordsSupport security operations: patch verification, vulnerability remediation validation, and incident response assistanceMaintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teamsContribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidentsRequired Qualifications5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering levelStrong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnosticsWorking knowledge of AWS services and monitoring/diagnostic toolingExperience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environmentsClear written and verbal communication with both end users and engineering teams, including RCA documentationU.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigationBachelor's degree in information technology, computer science, or a related fieldPreferred QualificationsFederal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environmentsExperience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)Scripting skills (Python or PowerShell) for diagnostics and support automationExperience supporting multi-tenant SaaS environmentsCertifications such as ITIL 4, AWS SysOps Administrator, or Security+
Program Manager Patriot Enterprises LLCProgram ManagerWashington, DCFull timeThe GSEP supports the ARNG's mission to increase accessions in high-demand, low-density Military Occupational Specialties (MOS) by helping place Duty MOS-Qualified (DMOSQ) Soldiers and Prior Service Soldiers from the Individual Ready Reserve (IRR) into ARNG units nationwide, including OCONUS locations. Preferred Qualifications:Prior experience managing Army Reserve Component or ARNG recruiting, retention, or accession support programs (e.g., RCCC, GSEP, or similar initiatives).Familiarity with Army MOS structure, particularly high-demand, low-density MOS and Duty MOS Qualification (DMOSQ) processes.