GLEN MILLS, PA30+ days ago
Reflect LaserSkin MedSpa core values in every interaction; Greet guests and answer phone calls; Pamper and serve the guests; Gather accurate guest information and ensure the completion of all necessary forms and paperwork; Schedule guest services; assist in filling openings in the schedule, as well as rescheduling guest cancellations; Maintain a clean and tidy work environment and lobby area; Record and bill treatments accurately and on time, ensuring required discounts, rewards points, and special offers are applied accordingly; Confirm guest appointments and procedures, making sure the scheduled treatments are accurate and book in a suitable time frame; review all health and Spa policies with guests; Respond to email and voice messages promptly; Provide accurate spa services and treatment information to guests; Use initiative when dealing with guests who have contraindications to find suitable alternatives; Perform general administrative duties, ensuring required information is accurately recorded, maintained, and communicated; Maintain retail environment by organizing and replenishing products; Ensure required opening and closing procedures are performed to satisfaction and all daily checklists are completed and recorded appropriately; Demonstrate high levels of guest service and satisfaction by going the extra mile and exceeding expectations; Drive sales and achieve sales targets for promotions, services, and treatment launches; Assist the Spa Manager as directed and carry out reasonable tasks allocated; Front Desk Associates must continually meet guest expectations by responding to guest questions and inquiries, managing the guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing the LaserSkin MedSpa brand at the highest level.