UNKNOWN

ADAPTED_NOW

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.

This job requires living in South Dakota and being able to attend initial training in person in Rapid City, SD.  *Evening and weekend positions available* General Summary:The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction. Essential Job Functions:<ul><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Provide excellent customer service while assisting customers.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Clearly document work in the Help Desk ticketing system.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Effectively direct customers and maintain call control.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Direct customers to navigate their devices using provided tools and training.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Multi-task to communicate with Senior Technicians and document the call while focusing on the customer’s issue.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Follow a posted schedule.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Follow logical troubleshooting steps to the conclusion.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Observe procedures and protocols set forth by ISPs. </li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Maintain a professional demeanor while assisting customers.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Communicate effectively with Peers and Management to ensure the job is completed correctly.</li></ul> Other Responsibilities:<ul><li>Performs all other related duties as assigned by Management.</li></ul> Knowledge, Skills & Abilities:<ul><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Basic computer and networking knowledge.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Excellent communication skills.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to multi-task.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to learn new technology.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Excellent Customer Service skills.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Excellent written and verbal communication and presentation skills.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Strong problem-solving skills.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Must be organized with attention to detail.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Skilled in problem-solving and finding resolution.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to learn and abide by Company policies and procedures.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Must be able to work independently and make sound technical decisions using the information available.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to function effectively as a team player.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to communicate with members, employees, and various business contacts professionally and courteously.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to keep work area clean.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to type on a keyboard at a rate of at least 40 wpm.</li><li style="margin-top:12pt;margin-right:0in;margin-bottom:12pt">Ability to follow oral and written instructions.</li></ul> Education and/or Experience:No prior experience or training is required. The Company provides an on-the-job training program. Certifications, Licenses, Registrations: Other Qualifications and/or Credentials: Physical Requirements: <table style="margin-left:5.4pt;border-collapse:collapse;border:solid 1pt"><tbody><tr style="height:23.25pt"><td style="width:2.5in;border:solid 1pt">PHYSICAL REQUIREMENTS</td><td style="width:60.75pt;border:solid 1pt;border-left:none">0-24%</td><td style="width:57.65pt;border:solid 1pt;border-left:none">25-49%</td><td style="width:71.8pt;border:solid 1pt;border-left:none">50-74%</td><td style="width:76.9pt;border:solid 1pt;border-left:none">75-100%</td></tr><tr style="height:60.25pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Seeing:Must be able to read computer screens and various reports.</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> X</td></tr><tr style="height:74.65pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Hearing:Must be able to hear well enough to communicate with employees and business contacts.</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> X</td></tr><tr style="height:23.25pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Standing/Walking:</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt">X</td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td></tr><tr style="height:22.8pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Climbing/Stooping/Kneeling:</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt">X</td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td></tr><tr style="height:23.25pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Lifting/Pulling/Pushing:</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt">X</td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td></tr><tr style="height:63.4pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Fingering/Grasping/Feeling:Must be able to write, type,and use a phone system.</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> X</td></tr><tr style="height:26.5pt"><td style="width:2.5in;border:solid 1pt;border-top:none">Sitting</td><td style="width:60.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:57.65pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt">  </td><td style="width:71.8pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt"> </td><td style="width:76.9pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt">X</td></tr></tbody></table> Working Conditions:Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate. Note:To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer:The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Golden West

Help Desk Technician I, Part-Time

OTHER

FEED

Benefits: Discounted On-site Childcare, 12% Retirement Contribution, Health, Vision, Dental, PTO, Short-term Disability, Free YMCA Membership, Public Loan Forgiveness, and more! We're hiring a Front Desk Office Assistant who enjoys helping others, staying organized, and being part of a team that truly makes an impact in the community.

HOUR

Starting Pay: $17.50 per hourHours: 8 hour shifts between the hours of 6:45 am - 6:15 pm with the potential for up to 40 hoursLocation: Rapid City, SDBenefits: Discounted On-site Childcare, 12% Retirement Contribution, Health, Vision, Dental, PTO, Short-term Disability, Free YMCA Membership, Public Loan Forgiveness, and more!<hr/>Looking for a job where you're more than just "the front desk"? At the YMCA, you're the first smile people see and the person who helps families feel supported, welcomed, and connected.We're hiring a Front Desk Office Assistant who enjoys helping others, staying organized, and being part of a team that truly makes an impact in the community.<h3>Why You'll Love This Role</h3><ul><li>You'll be the go-to person for families, staff, and members</li><li>Every day is different-mix of customer service and behind-the-scenes organization</li><li>You'll play a key role in supporting childcare programs that impact local kids and families</li><li>You'll work with a supportive, mission-driven team that values what you do</li></ul><h3>What You'll Do</h3><ul><li>Greet families, answer phones, and help with questions or needs</li><li>Assist with childcare registrations, enrollments, and payments</li><li>Keep records, files, and rosters accurate and up to date</li><li>Help manage daily deposits and basic office operations</li><li>Track program details like attendance, waitlists, and meal counts</li><li>Order and organize office supplies and keep things running smoothly</li><li>Work closely with staff to support childcare and school-age programs</li></ul><h3>What We're Looking For</h3><ul><li>Friendly, approachable, and professional</li><li>Organized and detail-oriented (you like things done right)</li><li>Comfortable multitasking in a busy environment</li><li>Basic computer skills (Microsoft Office; we'll train you on our systems)</li><li>Reliable and team-focused</li><li>Passion for helping others and being part of a positive environment</li></ul><h3>Why the YMCA?</h3>At the Y, we're more than a workplace-we're a community. Everything we do is rooted in strengthening lives through youth development, healthy living, and social responsibility. You'll be part of a team that truly cares-about the work, the mission, and each other.

YMCA of the Black Hills

Front Desk Office Assistant

Administrative Skills

Childcare

Customer Support/Service

Detail Oriented

Multitasking

Order Supplies

Organizational Skills

Record Keeping

Telephone Skills

Talent Acquisition

FULL_TIME

This position assists in maintaining the stability, security, reliability, and performance of the county’s servers, network systems, and cybersecurity platforms while supporting end-user operations across county departments. The Senior IT Technician works closely with the IT Director to maintain infrastructure systems, troubleshoot network and connectivity issues, implement cybersecurity controls, and support technology improvement projects that enhance county operations.

Meade County Senior IT Technician                                                                                                                                       Senior IT TechnicianDepartment: IT Posting Type: Open Announcement Closing Date: Open Until Filled Starting Wage: $30.57/hour - Non-Exempt                             Wage Grade 18                              Full Time Position with Benefit Package  JOB SUMMARY The Senior IT Technician (Infrastructure / Network Support) provides advanced technical support for the county’s information technology infrastructure and serves as a technical escalation point for complex infrastructure and operational technology issues. This position assists in maintaining the stability, security, reliability, and performance of the county’s servers, network systems, and cybersecurity platforms while supporting end-user operations across county departments. The Senior IT Technician works closely with the IT Director to maintain infrastructure systems, troubleshoot network and connectivity issues, implement cybersecurity controls, and support technology improvement projects that enhance county operations. This role serves as a technical resource for infrastructure reliability and assists with maintaining secure and stable network, server, and cloud environments supporting county operations. MAJOR DUTIES<ul><li class="TitleA">Assist with administration and maintenance of Windows Server and virtual environments.</li><li class="TitleA">Maintain and support Active Directory services including user accounts, group policies, and access controls.</li><li class="TitleA">Troubleshoot network connectivity issues involving switches, wireless networks, VPN connectivity, DNS, and routing.</li><li class="TitleA">Assist with firewall configuration, network access controls, and cybersecurity monitoring platforms.</li><li class="TitleA">Maintain endpoint management and patch management systems including deployment of software updates.</li><li class="TitleA">Provide advanced troubleshooting for escalated hardware, software, network, and infrastructure issues.</li><li class="TitleA">Work directly with vendors and service providers to resolve technical issues affecting county operations.</li><li class="TitleA">Assist with deployment and integration of new technology systems across county departments. </li><li class="TitleA">Maintain technical documentation related to systems, network configurations, and troubleshooting procedures.</li><li class="TitleA">Respond to after-hours maintenance or emergency support activities as required.</li><li class="TitleA">Perform additional duties as assigned by the IT Director.</li></ul>KNOWLEDGE REQUIRED BY THE POSITION<ul><li style="margin-left:26px;text-align:justify">Knowledge of Windows desktop and Windows Server environments.</li><li style="margin-left:26px;text-align:justify">Knowledge of Active Directory administration, DNS, routing, and network connectivity concepts.</li><li style="margin-left:26px;text-align:justify">Knowledge of firewall platforms, endpoint security systems, and patch management tools.</li><li style="margin-left:26px;text-align:justify">Knowledge of Microsoft 365 cloud services and identity systems.</li><li style="margin-left:26px;text-align:justify">Skill in troubleshooting workstations, servers, network, and infrastructure-related issues.</li><li style="margin-left:26px;text-align:justify">Skill in oral and written communication.</li><li style="margin-left:26px;text-align:justify">Ability to diagnose and resolve complex technical issues independently.</li><li style="margin-left:26px;text-align:justify">Ability to manage multiple priorities in a fast-paced operational environment.</li><li style="margin-left:26px;text-align:justify">Ability to work collaboratively with county departments, vendors, and technical partners</li></ul>SUPERVISORY CONTROLS The IT Director assigns work in terms of general objectives and priorities. The Senior IT Technician is expected to independently diagnose issues, prioritize workload, and complete assigned work with limited supervision. GUIDELINES Guidelines include county policies and procedures, CJIS security requirements, cybersecurity best practices, vendor documentation, and standard IT operational procedures. Independent judgment is required in troubleshooting and applying technical solutions. COMPLEXITY/SCOPE OF WORK<ul><li style="margin-left:32px;text-align:justify">The work consists of varied infrastructure, networking, cybersecurity, and systems support duties requiring troubleshooting, analysis, and independent technical judgment.</li><li style="margin-left:32px;text-align:justify">The purpose of this position is to support reliable, secure, and efficient operation of county technology systems across multiple departments and facilities.</li></ul><div style="margin-left:32px;text-align:justify">CONTACTS</div><ul><li style="margin-left:32px;text-align:justify">Contacts are typically with county employees, department heads, vendors, contractors, public safety personnel, and external technology service providers.</li><li style="margin-left:32px;text-align:justify">Contacts are typically used to exchange information, resolve technical issues, coordinate projects, and provide technical support services.</li></ul> PHYSICAL DEMANDS/ WORK ENVIRONMENT<ul><li style="margin-left:26px;text-align:justify">Employee may be required to sit, stand, walk, bend, lift equipment, and work around computer/server/network equipment.</li><li style="margin-left:26px;text-align:justify">Work is performed in offices, server rooms, and field environments across county facilities.</li><li style="margin-left:26px;text-align:justify">Occasional after-hours work may be required to support critical systems, maintenance activities, or emergency response operations.</li></ul> SUPERVISORY AND MANAGEMENT RESPONSIBILITY This position does not directly supervise employees. MINIMUM QUALIFICATION<ul><li>Associate degree or equivalent experience. </li><li>Minimum of three (3) years of IT support, systems administration, or network support experience.</li><li>Experience supporting Windows desktop environment.</li><li>Basic understanding of networking concepts including DNS, routing, and network connectivity. </li></ul>Powered by JazzHR

Meade County, SD

Senior IT Technician

Access Control

Analysis Skills

Cloud Computing

Computer Servers

DNS (Domain Name System)

Desktop Environments

Emergency Response

Endpoint Security

Enterprise Application Integration (EAI)

Establish Priorities

Firewall Administration

Firewalls

Help Desk

Identify Issues

Information Technology & Information Systems

Internet Security

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Desktop

Microsoft Windows Server

Microsoft Windows System Administration

Network Access Control (NAC)

Network Administration/Management

Network Configuration Management

Network Connectivity

Network Routing

Network Support

Network Switching

Network System Hardware

Network Systems

Operational Support

Operations Security (OPSEC)

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Project/Program Coordination

Public Safety

Security Patches

Server Maintenance

Software Administration

Software Patches

System Integration (SI)

System Operations

Systems Administration/Management

Systems Maintenance

Team Player

Technical Operations

Technical Support

Technical Writing

VPN (Virtual Private Network)

Wireless Communications

Writing Skills

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Help Desk Jobs in Rapid City, SD

Help Desk Technician I, Part-Time Golden West

Front Desk Office Assistant YMCA of the Black Hills

Senior IT Technician Meade County, SD

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