Administrative Duties: Assists senior positions with maintenance of inventory of desktop computer hardware and software; upon receipt of new equipment creates and documents inventory records, tags items with ID numbers, and records in work order inventory system at the direction of senior position, prior to deployment; maintains excess inventory of desktop hardware supplies needed for replacements to assure user desktops remain operational; assists senior position in auction inventory provisioning, placing items in excess or in auction status; collaborates with senior position for guidance to ensure efficient operation of desktop computing environment; develops and maintains documentation logs, including all up-to-date information pertaining to end users, specific sites, prior steps on troubleshooting problems, including time on resolutions. End-user Support: Assists in providing technical assistance end user support for incoming requests received through the IT Desktop (troubleshoots, analyzes, identifies corrective actions, testing to assure validity and proper working order) under guidance of senior technical specialists; provides assistance in relocation or move requests as approved by management; provides assistance on hardware, software, equipment (installations, configurations, testing, maintenance, upgrades, and related components or peripherals); provides assistance on basic communications as it relates to initial network connections; assists with support for audio-visual, conferencing systems and other various peripherals as directed; communicates to end users and informs of incident progress and/or any impending changes.