At Commtech, a New Charter Company, we are seeking an IT Support Technician in Harahan, LA (in other companies this person could hold the title of Service Desk Specialist, Technical Support Engineer, Help Desk Support Specialist, CSR) to provide responsive technical support and deliver excellent end-user service for client environments. In this role, you will work closely with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365, basic networking tools, and systems while maintaining strong communication throughout the support process.