HSPD-12 Helpdesk-Customer Support Global Resource SolutionsHSPD-12 Helpdesk-Customer SupportWashington, DCJob Description: Summary: The HSPD-12 Helpdesk- Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues. More specifically, it requires working knowledge of software/desktop applications (PC operating systems, office automation suites, office productivity software, groupware, email clients, digital collaboration tools, etc.) deployed in the ICE enterprise information technology environment.
Technical Customer Support Specialist AuthoriumTechnical Customer Support SpecialistWashington, District of ColumbiaIncident Support : Participate in regular rotations for weekday and on-call coverage, providing emergency support to enterprise customers, and working with Product & Engineering teams to coordinate incident relief, resolution, and communications. Customer Support Excellence : Break down complex customer questions into manageable pieces, dive into the Authorium platform to find the answers to those questions, and craft concise and friendly responses.
Customer Support Specialist USA SentrycsCustomer Support Specialist USAWashington, DCThe ideal candidate combines strong technical expertise with excellent analytical and troubleshooting capabilities and is comfortable working closely with Engineering, Product, and Customer Success teams to resolve sophisticated technical challenges. At Sentrycs, we are redefining Counter-UAS technology with innovative, cyber-based drone mitigation solutions trusted by governments, defense organizations, airports, critical infrastructure operators, and law enforcement agencies worldwide.
Customer Communications Support Manager MKS2 TechnologiesCustomer Communications Support ManagerWashington, DC$165,000–$180,000 / yearThe Customer Communications Support Manager serves as the senior technical and operational leader responsible for delivering secure, reliable, and fully integrated enterprise communication services in support of the Department of Defense (DoD) / Intelligence Community (IC) mission. MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.
Senior Member of the Technical Staff - Customer Technical Support AptivSenior Member of the Technical Staff - Customer Technical SupportWashingtonCurrently, this includes citizens of the following countries: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Cambodia; Central African Republic; Cyprus; Democratic Republic of Congo; Ethiopia; Eritrea; Haiti; Iraq; Lebanon; Libya; Russia; Somalia; South Sudan; Sudan; Zimbabwe. Our team brings deep expertise in systems integration, open architecture, customer needs, and software-defined solutions that empower our warfighters and critical partners across air, land, sea, and cyber domains.
Customer Care Specialist II - Core Support AppFolio IncCustomer Care Specialist II - Core SupportWashington DC, DC$23.50–$28.80 / hourQueue & Case Autonomy: Manage high-volume workloads (targeting 95%+ schedule adherence) and prioritize tasks effectively to meet segment-specific SLAs (Core, Plus, and Max). As a CCSII, you're not just answering questions; you are a strategic partner to our customers, leveraging deep product mastery to turn complex challenges into seamless solutions.
Customer Support Senior AHU TechnologiesCustomer Support SeniorWashington, District of Columbia$20–$23 / hourFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. · Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
IT Customer Support Journeyman AHU TechnologiesIT Customer Support JourneymanWashington, District of Columbia$21–$24 / hourFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Information Technology Specialist (Customer Support/Network Services) U.S. Department of JusticeInformation Technology Specialist (Customer Support/Network Services)Washington, DC$57,331–$99,069 / yearRequired, if applicable: VEOA documentation In order to verify your Veterans Preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates: 1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable). Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Customer Support Manager Subtle Medical IncCustomer Support ManagerWashington, DCRemoteThis role is responsible for delivering exceptional customer service by troubleshooting technical issues, resolving customer inquiries, and collaborating across multiple teams to ensure successful outcomes. Today, our solutions are deployed on over 1,000 scanners worldwide, supporting hospitals and imaging centers in delivering faster scans, improved diagnostic quality, and better patient care.
NewInformation Technology Specialist(Customer Support) U.S. Department of JusticeInformation Technology Specialist(Customer Support)Washington, DC$121,785–$158,322 / yearLeading in-depth investigations and technical evaluations of workstation hardware, software applications, active directory objects, and telecommunications equipment to ensure seamless compatibility with existing network infrastructure and alignment with evolving customer program requirements. If you are selected as a Information Technology Specialist(Customer Support), your responsibilities would include, but would not be limited to: Performing detailed product comparisons, feasibility assessments, cost-benefit analyses, and performance/compatibility testing to determine optimal solutions for enterprise deployment.
IT Customer Support Journeyman AHU Technologies IncIT Customer Support JourneymanWashington, DCFull timeFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
NewInformation Technology Specialist (Systems Administration/Customer Support) United States ArmyInformation Technology Specialist (Systems Administration/Customer Support)Washington, DC$85,447–$116,785 / year2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
New6years IT Customer Support - Onsite GoIntellects Inc.6years IT Customer Support - OnsiteWashington, DCFull timeFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
2Yrs IT Customer Support - Onsite GoIntellects Inc.2Yrs IT Customer Support - OnsiteWashington, DCFull timeFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
Travel Customer Support Specialist Nexora TalentTravel Customer Support SpecialistWashington, DCRemoteYour goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home.
Customer Support Senior Dhaka Technologies Limited CompanyCustomer Support SeniorWashington, DCFollow established procedures and maintain inventory and asset management records for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. • Identify, research, and resolve software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
["Customer Service Representative III","Customer Service Representative III"] Serco Inc.["Customer Service Representative III","Customer Service Representative III"]WashingtonTwo years of experience as a Customer Service Representative or at least one year demonstrated experience to handle inquiries that are moderately complex, or unusual problems requiring a customized communication solution or information and assisting Level 1 and Level 2. Previous experience working on the PBGC contract. In compliance with state and local laws regarding pay transparency, the hourly rate of pay is $21.54; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Senior Member of the Technical Staff - Customer Technical Support Aptiv PlcSenior Member of the Technical Staff - Customer Technical SupportWashington, DCCurrently, this includes citizens of the following countries: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Cambodia; Central African Republic; Cyprus; Democratic Republic of Congo; Ethiopia; Eritrea; Haiti; Iraq; Lebanon; Libya; Russia; Somalia; South Sudan; Sudan; Zimbabwe. Our team brings deep expertise in systems integration, open architecture, customer needs, and software-defined solutions that empower our warfighters and critical partners across air, land, sea, and cyber domains.
2Yrs IT Customer Support - Onsite GoIntellects2Yrs IT Customer Support - OnsiteWashington, District of ColumbiaFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.