This position is a full-time Operations Manager role that would involve HR duties including recruiting caregivers, interviewing applicants, pre-screening candidates, pre-onboarding new hires, holding caregiver orientations, as well as Operations duties involving scheduling caregivers (assigning them to shifts with our clients), checking in with clients regarding their services, assisting with answering phones during normal business hours, and being a part of the on-call rotation during after-hours and weekends. The position will report to the agency’s Controller and will also work closely with the Senior Care Coordinator to stay aligned regarding the agency’s staffing levels, client needs, and weekly KPI targets.