The Triage Nurse functions as the single point of ownership for escalated IHCS and PCA concerns, partnering with Nurse Case Managers, Navigators, LTSS teams, providers, vendors, and community partners to optimize member outcomes, support operational efficiency, identify trends, and drive continuous process improvement. Qualifications: Education RNs: Graduate from an accredited school of nursing, associate’s degree required, bachelor’s or higher preferred License/Certifications License: RN Candidates (Required) Active, unrestricted license as a Registered Nurse in Massachusetts.