Data enters patient information into the electronic health record (EHR); Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient's schedules; Reviews medical record for completeness and is proactive to retrieve any missing information; Attaches documents related to patient files received via fax, scan or mail into the EHR; Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements; Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area; Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements; Answers and transfers phones quickly and efficiently; Uses EHR to obtain and update patient demographic data accurately; Processes incoming/outgoing mail and faxes as needed; Assists management with typing, filing and computer related tasks as needed; Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned; Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately; Provides backup to other Eden team members as assigned; Participates in information management and quality assurance performance improvement (QAPI) activities; Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc.).