NewChief of Staff Poel Group Staffing Inc.Chief of StaffWestchester, NYThis executive will manage cross-functional teams, support department leaders, ensure operational efficiency, and expand the practice by developing new hospital partnerships and provider contracts. A growing neurology and neurosurgery provider group is seeking an experienced Chief of Staff to oversee daily operations, optimize organizational performance, and drive business growth.
NewChief of Staff to the CEO FuboTV IncChief of Staff to the CEONew York, NYRanked among Fast Company's Most Innovative Companies (2026) and the Financial Times' The Americas' Fastest-Growing Companies (2026, 2025), FuboTV owns Hulu + Live TV (entertainment), Fubo (sports) and Molotov (entertainment and sports), which stream in markets around the globe. Partner closely with various business leaders across the organization to accelerate initiatives, remove roadblocks, and ensure teams are aligned by removing friction between teams, clarifying priorities, resolving dependencies, and improving communication.
Chief of Staff FabricChief of StaffNew York, New YorkLeverage AI tools to accelerate your own output: drafting executive communications, synthesizing data, automating reporting workflows, and building operational infrastructure faster than traditional methods allow. Partner with Finance, People, and Legal on cross-functional initiatives that require executive-level coordination: headcount planning, budget reviews, policy changes, and organizational restructuring.
Senior Director, Chief of Staff Optimum Communications IncSenior Director, Chief of StaffLong Island City, NY$161,186–$230,265 / yearExceptional organizational intelligence - discerning between short-term priorities and long-term focuses, understanding how decisions get made, where power sits, and how to move things forward without direct authority. Director, Chief of Staff is a senior leadership role embedded within the Office of the CEO, serving as the connective tissue between the CEOs Office and the broader organization.
Chief of Staff, Teva Global Operations Teva Pharmaceutical Industries LtdChief of Staff, Teva Global OperationsParsippany, NJReview the activities of the Operations Leadership Team regularly to ensure leadership team members are aligned and focused on the right priorities. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List.
Chief of Staff, Customer Engagement Bayer AGChief of Staff, Customer EngagementWhippany, NJ$154,640–$231,960 / yearBayer seeks an incumbent who possesses the following: Required Qualifications: BS/BA with 5 or more years of progressive experience in a relevant field; Experience in business consulting, strategic planning, marketing, market access, or other closely related experience; Excellent interpersonal and communication skills; Excellent strategic thinking and problem‑solving skills; Good project management skills; Strong ability to understand, or quickly learn, complex political landscapes and business insights. In this role, you incorporate innovative, integrated, and straightforward ways of driving and delivering impact across Customer Engagement and the broader organization; You act as an ambassador and key interface between the SVP, Area VPs, AGMs, Field Operations, Learning and Development, and other cross‑functional partners within Bayer and externally, managing highly sensitive and confidential executive information, analyzing, summarizing, and channeling it appropriately.
Chief of Staff to the CSO EliseAIChief of Staff to the CSONew York, New York$175,000–$250,000 / yearYou will operate at the intersection of strategy, planning, new verticals development, and business development & partnerships, while working cross-functionally with executive leadership, product, operations, finance, and external partners. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
Chief of Staff to the CXO EliseAIChief of Staff to the CXONew York, New York$175,000–$250,000 / yearExperience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up. You’ll be deeply embedded with teams across Customer Success, Product Solutions, Product, Engineering, Sales, and Strategy, and you’ll influence product development by staying on the front lines with customers.
Chief Of Staff CohereChief Of StaffNew York, NY$250,000–$310,000 / yearAll legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris.
NewChief of Staff CohereChief of StaffNew York, New York$250,000–$310,000 / yearAll legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris.
Chief of Staff - 2096 BhiredChief of Staff - 2096Brooklyn, New YorkA large healthcare company is seeking an experienced Chief of Staff to work directly with the CEO, ensuring execution, clarity, and operational excellence across the organization. This role combines strategic thinking, research, executive communication, recruiting support, and rigorous follow-through.
VP, Chief of Staff - Information Technology Jefferies Financial Group IncVP, Chief of Staff - Information TechnologyNew York, NY$175,000–$200,000 / yearThe Chief of Staff serves as a strategic and operational partner to the CIO and Technology leadership team, driving enterprise-wide initiatives, operational excellence, and organizational transformation. Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services.
Chief of Staff PhiloChief of StaffNew York, NY$250,000–$300,000 / year500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco). Philo offers 70+ top-rated networks streaming live and on-demand, including AMC, BET, CMT, Comedy Central, Discovery Channel, Food Network, Hallmark Channel, HGTV, HISTORY, Investigation Discovery, Lifetime, MTV, Nickelodeon, OWN, VH1, We TV, and more.
Chief Of Staff PhiloChief Of StaffBrooklyn, NY$250,000–$300,000 / year500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco). Philo offers 70+ top-rated networks streaming live and on-demand, including AMC, BET, CMT, Comedy Central, Discovery Channel, Food Network, Hallmark Channel, HGTV, HISTORY, Investigation Discovery, Lifetime, MTV, Nickelodeon, OWN, VH1, We TV, and more.
NewChief of Staff Arlyn AIChief of StaffNew York, New York$155,000–$235,000 / yearArlyn AI is a New York-based, fast growing stealth AI agent startup on a mission to expand patient access to life-changing medicines while cutting commercial research costs for biotech and pharma companies. This is an early-stage startup role—you’ll wear many hats, from shaping go-to-market strategy to supporting product development and even rolling up your sleeves for scrappy operational tasks.
Chief of Staff Joyful HealthChief of StaffNew York City, New York$175,000–$210,000 / yearHighly versatile: On any given day, this role might involve anything from supporting hiring and leadership planning, pressure-testing product or GTM strategy, helping move an enterprise deal forward, or driving a cross-functional initiative that helps the company function better. The healthcare payment system is a complex and inefficient maze - healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems.
NewProject Delivery Manager, Chief of Staff - Director MUFG Americas Holdings CorpProject Delivery Manager, Chief of Staff - DirectorJersey City, NJ$210,000–$275,000 / yearAdditionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. Role Summary: The Chief Data & AI Office is seeking a seasoned Director-level Project / Program Management leader to establish and lead a high-performing program management function across Data and AI workstreams.
Chief of Staff - Lead Technical Program Manager JPMorgan Chase Bank, N.A.Chief of Staff - Lead Technical Program ManagerJersey City, NJFull timeAs a Lead Technical Program Manager (Chief of Staff) in LOB Aligned Onboarding platform, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Chief of Staff Akasa IncChief of StaffNY$200,000–$240,000 / yearSome of our recent recognitions include being named one of Americas Top Startup Employers 2026 by Forbes, #1 most promising healthcare RCM startup of 2025 by Black Book Market Research, and one of the fastest-growing GenAI startups to watch by AIM Research. The ideal candidate is on a COO or similar strategy leadership trajectory, and wants to accelerate that path by operating at the center of a high-growth AI company transforming one of the largest industries in the world.
Chief of Staff DuetChief of StaffNew York City, New York$140,000–$170,000 / yearYou'll spend your time on four areas: driving key external relationships forward, building repeatable content and processes using data and AI, helping the team stay organized and accountable, and picking up special projects that don’t have a clear home. By providing NPs with tailored products and services within a supportive setting, Duet is building the nation’s largest network of NP-owned practices, driving better outcomes for patients and communities.
Chief of Staff Alternative PaymentsChief of StaffNew York, New YorkReporting to the Chief Operating Officer you will work on complex business problems, analyzing and generating insights from data across multiple workstreams. We know that sometimes people hold back unless they meet every requirement, but if you’re excited about the role, bring relevant experience, and are ready to contribute, we want to hear from you!
Chief of Staff Jun Group Productions LLCChief of StaffNew York, NY$125,000–$150,000 / yearAs part of Verve, we''ve unified the company''s demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms.
Chief Of Staff Jun Group Productions LLCChief Of StaffNew York, NY$125,000–$150,000 / yearAs part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms.
NewChief of Staff David Joseph & CompanyChief of StaffNew York, New York$130,000–$180,000 / yearThe previous Founder's Associate ran five different projects in a single day — hiring sales agents, optimizing marketing campaigns, finding a branding agency, building financial models, and bringing on new insurance carriers.). Our client is an AI-native consumer insurance broker on a mission to rewire a trillion-dollar industry that still runs on phone calls, fax machines, and legacy carrier systems.
NewChief of Staff, Global Strategy & Communications Teneo Holdings LLCChief of Staff, Global Strategy & CommunicationsNew York, NY$130,000–$170,000 / yearThe Chief of Staff role is intended to play a central part in supporting and growing the international Strategy & Communications business, helping to translate leadership priorities into execution, drive coordination across teams, support business development, and client delivery, and manage internal operations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.
Chief of Staff JCCs of North AmericaChief of StaffNew York, NY$120,000–$160,000 / yearPrincipal Responsibilities:The Marlene Meyerson Jewish Community Center of Manhattan is seeking an experienced, high-impact Chief of Staff reporting to the Chief Executive Officer and Executive Vice President to serve as a strategic partner to the Chief Executive Officer and Executive Vice President, helping to drive institutional priorities, support executive decision-making, and ensure effective execution across the organization. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services.
Area Chief of Staff Banfield Pet HospitalArea Chief of StaffValley Stream, NY$150,000–$180,000 / yearThe Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Veterinarian - Area Chief of Staff Banfield Pet HospitalVeterinarian - Area Chief of StaffParamus, NJ$150,000–$180,000 / yearThe Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Area Chief of Staff - Hudson Valley, NY Banfield Pet HospitalArea Chief of Staff - Hudson Valley, NYNanuet, NY$150,000–$180,000 / yearThe Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Project Delivery Manager, Chief of Staff - Director Mitsubishi UFJ Financial GroupProject Delivery Manager, Chief of Staff - DirectorJersey City, New JerseyAdditionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. The successful candidate will be a force multiplier for the Data & AI leadership team: someone who can connect strategy to execution, bring discipline without bureaucracy, communicate with clarity, and influence, and help the organization move faster while maintaining transparency, accountability, and control.
Chief of Staff to VP, Data Center Engineering & Infrastructure Oracle CorpChief of Staff to VP, Data Center Engineering & InfrastructureNY$109,200–$223,400 / yearOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business. Establish executive operating rhythms including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), staff meetings, and leadership updates.
Director, Chief of Staff Zelis Healthcare, Inc.Director, Chief of StaffMorristown, NJ$153,000–$193,800 / yearThe position requires a highly proactive individual who can manage multiple high-priority initiatives, synthesize complex information into actionable insights, and influence stakeholders across all levels of the organization. Develop, manage, and oversee materials for MIT management, Board meetings, Operating Committee (OpComm) meetings and offsites, IPO-related deliverables, Price monthly meetings, etc.
Chief of Staff Shionogi & Co LtdChief of StaffFlorham Park, NJ$285,000–$300,000 / yearThe ideal candidate brings a blend of commercial pharmaceutical experience, exceptional organizational and project management skills, and a deep appreciation for Japanese business culture - ideally with direct experience working in or with Japanese organizations, or proficiency in the Japanese language. Own the end-to-end planning, preparation, and follow-up for all key governance forums, including the Executive Committee, Extended Leadership Team, Board meetings, and ad hoc leadership sessions.
Chief of Staff Platinum FilingsChief of StaffValley Stream, NYCEO Representation: Attend meetings, handle communications, and manage time-sensitive tasks on behalf of the CEO, ensuring follow-through on decisions and maintaining alignment across the organization. Cross-functional Involvement: You will actively participate in marketing, sales, operations, logistics, fulfillment, technology builds, and more, ensuring seamless execution and progress across all departments.
Chief of Staff TouchCareChief of StaffStamford, CT$125,000–$170,000 / yearWe are seeking a highly strategic and execution-oriented Chief of Staff to the CEO to serve as a trusted partner in driving company-wide priorities, operational excellence, and cross-functional alignment. This role operates at the center of the business—translating vision into action, ensuring key initiatives move forward, and acting as a force multiplier for the CEO and leadership team.
Chief of Staff Blue Orange Digital LLCChief of StaffNew York, NYRemote$160,000–$220,000 / yearWe need a dedicated leader to bridge the gap between technical innovation (CTO) and strategic execution (CEO), ensuring that our internal AI capabilities are not just built, but effectively productized into operational programs that drive company-wide leverage and efficiency. In your first 90 days, you will have successfully mapped our core operational bottlenecks, taken over the weekly leadership operating cadence, and deployed at least one internal AI workflow that tangibly saves the founding team time.
NewBusiness Senior Manager - Operations & Strategy (Chief of Staff) VP CitiBusiness Senior Manager - Operations & Strategy (Chief of Staff) VPNew York, NY$142,320–$213,480 / yearQualifications 5-8years experience in Financial ServicesExcellent Excel and PowerPoint skills for report building and presentationsIntermediate understanding of regulatory, compliance, risk management and financial management, and data governance concernsBasic understanding of Bank ALM, Capital, and Liquidity considerationsBasic experience in debt investment securities analytics, measurement, metrics and methodologiesDemonstrated ability to collaboratively solution complex and dynamic processesProven ability to work under pressure in ambiguous environmentsExcellent oral and written communications skills; Previous experience interacting and working with Executive LeadersEffective interpersonal skillsStrong technical problem-solving skillsDemonstrates a sense of urgency, passion for results and personal accountability for achievementJob Details Seniority level: Not ApplicableEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Banking, Financial Services, and Investment BankingPrimary Location: Long Island City, New York United StatesPrimary Location Full Time Salary Range: $142,320.00 - $213,480.00In addition to salary, Citi's offerings may also include, discretionary and formulaic incentive and retention awards. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Chief of Staff Oracle CorpChief of StaffNY$109,200–$223,400 / yearOperations: As Senior Technical Program Manager, you will drive the rhythm of the business, including reviews, leadership meetings, strategy sessions- thinking holistically and strategically about key business processes, organizational effectiveness and efficiency, employee engagement, and organizational communications. To be successful in this strategic and technical role, you must be comfortable working with science & engineering teams and key business partners including finance, HR, recruiting, service delivery leaders and Chiefs of Staff supporting peer teams.
Chief of Staff Railway Health IncChief of StaffNY$175,000–$225,000 / yearHere are some example projects you would be leading:Design and drive key marketing experimentsSetup a clinical teamArchitect partnerships with key distribution partnersSetup an insurance captive companyWhat you will doExecute on Strategic Projects: Plan and execute key initiatives in close collaboration with Arlos foundersSpin up new functions: Design, build and operationalize new functions (prototype & run new processes/ capabilities, define new team roles, manage transition from "prototype into production")Recruit, Onboard and Scale new Teams: You will be working closely with Arlos talent lead to ensure your new functions are properly staffed. Strategic Support: Support founders with planning, decision making and operational follow-throughWhat we are looking for5+ years of experience in a high-intensity settings (consulting, investment banking, high growth startup, etc.)Ability to operate as a generalist and learn extremely fast to dive deep into a topic (T-shaped profile).
Chief of Staff ArloChief of StaffNew York, New YorkSpin up new functions: Design, build and operationalize new functions (prototype & run new processes/ capabilities, define new team roles, manage transition from "prototype into production"). Recruit, Onboard and Scale new Teams: You will be working closely with Arlo's talent lead to ensure your new functions are properly staffed.
BXMA- Total Portfolio Management, Chief of Staff Blackstone IncBXMA- Total Portfolio Management, Chief of StaffNY$185,000–$200,000 / yearDepending on the position, you may be required to obtain certain securities licenses if you are in a client-facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials. Key Responsibilities: • Executive Support: Act as a trusted strategic partner to the Head of Business by managing priorities, preparing the Global Head of TPM for all engagements, driving follow-through, and ensuring the Head of TPM is focused on the highest-impact decisions and outcomes.
Chief of Staff Stepful IncChief of StaffNew York City, NY$140,000–$160,000 / yearExamples of past special projects: Building strategic partnerships to expand student career opportunities; opening a new revenue-driving growth channel; measuring and communicating Stepfuls social impact to investors; and rolling out internal AI tooling to improve productivity. About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners-regardless of background or circumstance-launch high-demand healthcare careers.
Technical Chief Of Staff Trail of BitsTechnical Chief Of StaffNew York, NY$175,000–$250,000 / yearManage the CEO's inbound communications with judgment, triaging email and Slack so that what needs a response gets one, what can be handled by you is handled, and what can be dropped is dropped, without everything routing through him. Founded in 2012 by 3 expert hackers with no investment capital, Trail of Bits is the premier place for security experts to boldly advance security and address technology's newest and most challenging risks.
Chief of Staff to the CEO Criteo CorpChief of Staff to the CEONew York, NY$173,000–$217,000 / yearWhat You'll Do: Reporting directly to the CEO, the CoS partners directly with the CEO, LT, and ELT to drive cross-functional strategic initiatives, orchestrate executive governance, and ensure strong information flow, decision-making, and execution across the company. Anticipate CEO and leadership needs, protect executive bandwidth, and reduce operational noise so the CEO can stay focused on external growth, customers, and long-term priorities.
Chief of Staff Trovo Health IncChief of StaffNY$160,000–$200,000 / yearDemonstrated problem solving skills: You bring a hypothesis-driven approach to key challenges, identify root causes, and translate complexity into clear, actionable paths forward. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.
Chief of Staff to the CRO ViaChief of Staff to the CRONew York, NY$200,000–$450,000 / yearOur platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. An experienced navigator: you've worked complex deals or partnerships, created value for both sides, and know how to get to close.
Chief of Staff (GTM-focused) Recruiting From ScratchChief of Staff (GTM-focused)New York, New YorkThis organization is at the forefront of the education and government sectors, leveraging technology to create impactful training and development programs. With a commitment to enhancing learning experiences, they are poised for significant growth and are looking for a strategic leader to join their team.
Chief Of Staff AkasaChief Of StaffNew York City, NY$200,000–$240,000 / yearSome of our recent recognitions include being named one of America's Top Startup Employers 2026 by Forbes, #1 most promising healthcare RCM startup of 2025 by Black Book Market Research, and one of the fastest-growing GenAI startups to watch by AIM Research. The ideal candidate is on a COO or similar strategy leadership trajectory and wants to accelerate that path by operating at the center of a high-growth AI company transforming one of the largest industries in the world.
Chief of Staff AkasaChief of StaffNew York City, New YorkSome of our recent recognitions include being named one of America's Top Startup Employers 2026 by Forbes, #1 most promising healthcare RCM startup of 2025 by Black Book Market Research, and one of the fastest-growing GenAI startups to watch by AIM Research. The ideal candidate is on a COO or similar strategy leadership trajectory and wants to accelerate that path by operating at the center of a high-growth AI company transforming one of the largest industries in the world.
Chief of Staff - Polynomic Pear VCChief of Staff - PolynomicNew York City, New York$150,000–$200,000 / yearWe are building autonomous, intelligent systems where brands can plug in and find the most profitable ways to grow their revenue through ads, instead of having to hire expensive agencies or spend countless hours optimizing ad campaigns. Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service.