Build positive, lasting relationships with customers Assist with loan applications, payments, and account management Handle incoming and outgoing customer calls Follow up on accounts and past-due balances Conduct field visits to assist customers with payments when needed Answer questions and resolve customer concerns professionally Promote our financial services and help grow our customer base Maintain accurate customer records and transactions Follow company procedures for cash handling, collections, and office security. Customer service experience preferred (1+ year) Strong communication, listening, and problem-solving skills Comfortable making high-volume calls and handling account collections Friendly, professional attitude and willingness to learn Ability to multitask and stay organized in a fast-paced environment Basic computer and data entry skills Valid drivers license, vehicle insurance, and reliable transportation required for field visits English proficiency required; bilingual English/Spanish skills are a plus!