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As a Security Officer Enhanced Part Time Patrol Response in Sonora, CA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites.

HOUR

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Life doesn't always follow a fixed schedule. That's why we created the Security Officer - Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader. As a Security Officer Enhanced Part Time Patrol Response in Sonora, CA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Pay Rate: $24.00 / Hour Job Schedule:DayTimeFri04:00 PM - 12:30 AMHow This Role Works:<ul><li>Fixed-Shift Commitment (“Anchor Shifts"): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.</li><li>Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It's all up to you.</li></ul> This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed. Responsibilities:<ul><li>Provide customer service to patients, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities within a healthcare location.</li><li>Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, and communicate observed conditions to site contacts and Allied Universal leadership.</li><li>Conduct regular and random patrols throughout the facility, entrances, parking areas, and perimeter to help to deter unwanted activity and identify unusual conditions.</li><li>Monitor access points and visitor activity, assist with directions and general questions, and report security-related concerns, hazards, and/or policy violations according to site procedures.</li><li>Support healthcare staff during urgent situations by following post orders, documenting incidents, and helping coordinate an organized response with appropriate personnel.</li></ul> Minimum Requirements:<ul><li>Be at least 21 years of age.</li><li>Hospital vaccinations are required.</li><li>Must be able to restrain individuals in a hospital environment.</li><li>A guard card and/or license is preferred.</li><li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>Possess a high school diploma or equivalent.</li><li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>A valid driver's license will be required for driving positions only.</li></ul>Why Join Us:<ul><li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li><li>Career Growth: Get paid training and access to career growth opportunities.</li><li>Financial Benefits: Participate in our retirement savings plan to invest in your future.</li><li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.</li></ul> Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="https://www.aus.com/" rel="noopener nofollow noreferrer" style="color:#0000ff" target="_blank">www.aus.com</a>. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: <a href="https://www.aus.com/offices" rel="noopener nofollow noreferrer" style="color:#0000ff" target="_blank">www.aus.com/offices</a>..

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Security Officer Hospital

Customer Support/Service

Documentation

Driver's License

Emergency Response

Federal Laws and Regulations

Healthcare

Hospital

Incident Response

Leadership

Organizational Skills

Problem Solving Skills

Protective Services

State Laws and Regulations

Team Player

TMP_Allied Universal Feed

Operating across 37 countries with $2.5B in revenue, the GPO ensures all customer-facing processes are harmonized, compliant, and capable of delivering a superior customer experience in a highly regulated, reliability-critical environment. The Global Process Owner (GPO) for Customer Service is accountable for designing, governing, and continuously improving end-to-end customer service processes that support a diverse clinical diagnostics and life sciences portfolio.

YEAR

<div>This is a remote, consultant role with a duration of up to 12 months and up to 50% global travel required. The Global Process Owner (GPO) for Customer Service is accountable for designing, governing, and continuously improving end-to-end customer service processes that support a diverse clinical diagnostics and life sciences portfolio. Operating across 37 countries with $2.5B in revenue, the GPO ensures all customer-facing processes are harmonized, compliant, and capable of delivering a superior customer experience in a highly regulated, reliability-critical environment. This role drives global standardization, enables digital transformation, and ensures operational excellence across interactions with hospitals, clinical laboratories, biopharma customers, research institutions, and distributors. The GPO partners closely with Regional Customer Service Leaders, Commercial Operations, Quality and Regulatory, Supply Chain, IT, and Field Service to implement scalable processes that support growth and performance.How You’ll Make An Impact: Global Process Ownership & Governance <ul><li> Own the global Customer Service process framework (Order Capture Order Processing Delivery & Logistics Coordination Product Inquiry & Technical Case Routing Complaint/Issue Resolution Documentation & Feedback). </li><li> Establish and maintain global process standards, KPIs, SOPs, and compliance controls aligned with regulatory expectations (ISO 13485, GMP, IVDR/IVD, QSR). </li><li> Implement governance structures to manage process variations, assess regional requirements, and ensure harmonized execution across 37 countries. </li></ul>Industry-Specific Process Excellence <ul><li> Optimize customer service processes for regulated diagnostic products, cold-chain and hazardous materials shipments, time-sensitive deliveries, and instrument service scheduling. </li><li> Strengthen interfaces with Quality Assurance and Technical Support to ensure high-quality, timely resolution of complaints and inquiries. </li><li> Ensure alignment of complaint handling and customer feedback loops with quality system regulations. </li></ul>Continuous Improvement & Transformation <ul><li> Lead global efforts to simplify, standardize, and streamline customer service workflows to support reliability and responsiveness for clinical customers. </li><li> Identify and implement Lean/Six Sigma initiatives that reduce order cycle times, minimize errors, and improve service levels. </li><li> Partner with IT as the process lead for digital initiatives including CRM/ERP integrations, automation, self-service portals, and AI-enabled triage or case management. </li><li> Champion data-driven decision making with standardized global metrics and dashboards.</li></ul>Cross-Functional & Global Leadership <ul><li> Work across Commercial Operations, Sales, Supply Chain, QA/RA, Finance, and Field Service to ensure coordinated, end-to-end customer support. </li><li> Engage regional and country customer service leaders to balance global standardization with local regulatory and customer needs. </li><li> Lead a virtual global network of process experts, SMEs, and continuous improvement professionals. </li></ul>Performance Management & Insights <ul><li> Monitor global KPIs such as order accuracy, fill rate, OTIF, inquiry resolution time, complaint responsiveness, and satisfaction indicators (CSAT/NPS). </li><li> Provide global visibility into process performance to drive accountability and operational excellence across all regions. </li><li> Benchmark performance against industry standards to maintain a best-in-class customer experience. </li></ul>Training, Change Management & Adoption <ul><li> Develop and deploy training materials, SOPs, and toolkits for new processes and systems across 37 countries. </li><li> Lead structured change management to ensure consistent global adoption of process standards. </li><li> Foster a culture of process discipline and customer-centricity within the global customer service community.</li></ul>What You Bring: <ul><li> Education: Bachelor’s degree required; Master’s preferred in Business, Operations, Supply Chain, Engineering, Life Sciences, or related field. </li><li> Work Experience: 10+ years of experience in Customer Service, Commercial Operations, or Supply Chain within the Clinical Diagnostics, Life Science, MedTech, or other regulated industries. </li><li> Demonstrated experience leading global process ownership, transformation, or continuous improvement initiatives. </li><li> Strong working knowledge of CRM/ERP platforms (e.g., Salesforce, SAP, Oracle) and digital customer service tools. </li><li> Experience working with global quality systems and regulatory frameworks such as ISO 13485, GMP, and IVD/IVDR. </li><li> Lean/Six Sigma certification strongly preferred. </li><li> Proven ability to influence cross-functional stakeholders in a complex, matrixed, multinational organization. </li><li> Outstanding communication, analytical, and problem-solving skills.</li></ul>Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S. Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability,  paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!  Compensation: The estimated base salary range for this position is $122,200 to $210,600 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply. Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.bio-rad.com%2Fonline-recruitment-fraud-alert&data=05%7C02%7Cralph_boquilon%40bio-rad.com%7C8d9650cd4e8f46d99f8c08dc4acbdd6c%7Cef0aebeb2af047a3b8ae5665f8a62d11%7C0%7C0%7C638467486669437441%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=wjGJlszw7FfJBcWTjjq2gGZMbgtTzBbFV5I7P%2F9aW0o%3D&reserved=0" rel="nofollow noopener noreferrer" target="_blank">Click here</a> for more information on this scam and how to avoid it. #LI-JS1 #remote</div><div>Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.</div>

Bio-Rad Laboratories, Inc.

Global Customer Service Process Consultant

Analysis Skills

Artificial Intelligence (AI)

Automation

Benchmarking

Biology

Business Operations

CRM Integration

Case Management

Change Management

Clinical Laboratory

Clinical Research

Clinical Support

Consulting

Continuous Improvement

Cross-Functional

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Service Operations

Customer Service Tools

Customer/Client Research

Distribution Channel

ERP (Enterprise Resource Planning)

Finance

GMP (Good Manufacturing Practices)

Hazardous Materials/Substances

Healthcare Quality

ISO (International Organization for Standardization)

Industry Standards

Laboratory

Lean Six Sigma

Legal

Logistics

Manufacturing

Marketing

Matrix Management

Medical Products

Metrics

On Site Support

Oracle

Order Delivery

Order Processing

Performance Management

Performance Metrics

Process Improvement

Process Management

Quality Assurance

Quality System Requirements (QSR)

Regulations

Regulatory Compliance

Reporting Dashboards

Requirements Management

Resolve Customer Issues

Sales

Salesforce.com

Six Sigma Certification

Software Testing

Standard Operating Procedures (SOP)

Supply Chain

Supply Chain Operations

Technical Support

Time Management

Willing to Travel

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Security Officer HospitalAllied Universal

Global Customer Service Process ConsultantBio-Rad Laboratories, Inc.

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