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The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. Share information with guests about current products, merchandise, sales, and retail items to drive sales revenue.

Gift Shop Attendant - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Gift Shop Attendant who can maintain a sense of luxury with their personalized sense of service. We look forward to connecting with you! Essential Functions of the job:<ul><li>Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference</li><li>Communicate with guests in an articulate manner, using correct verbiage and avoiding slang</li><li>Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values</li><li>Share information with guests about current products, merchandise, sales, and retail items to drive sales revenue</li><li>Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate</li><li>Attend meetings and trainings to learn current gift shop information </li><li>Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled</li><li>Maintain empathetic attitude to recover guests who have had a negative experience</li><li>Answer phones promptly, maintaining a gracious tone while keeping the conversation calm and clear</li><li>Maintain cleanliness in gift shop including item placement, stocking, and dusting </li><li>Communicates pleasantly, professionally, and courteously with guests, management, and co-workers</li><li>Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures</li><li>Must be available to work weekends, some nights, and Holidays</li><li>Complete other duties as assigned by manager</li></ul> Physical Requirements:<ul><li>Ability to stand continuously for the duration of the shift (4-8 hours)</li><li>Ability to sit continuously for the duration of the shift (4-8 hours)</li><li>Ability to lift and carry small packages (under 40 pounds)</li></ul> Education, Experience, Skills:<ul><li>High School Diploma or GED equivalent </li><li>Responsible Beverage Service Training, and ABC Exam Certified</li><li>Ability to provide a high level of customer service </li><li>Ability to work nights, weekends, and holidays when necessary</li><li>Ability to be sales oriented and able to communicate information regarding product and services to guest</li><li>Maintain a friendly, outgoing attitude throughout all shifts</li><li>Must be able to communicate and work effectively with co-workers in all departments</li><li>Hospitality experience is preferred </li></ul> This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The Cliffs Hotel and Spa

Gift Shop Attendant - The Cliffs Hotel and Spa

Communication Skills

Community Programs

Customer Support/Service

Funding

High School Diploma

Hospitality and Tourism

Physical Demands

Problem Solving Skills

Product Merchandising

Retail

Revenue Growth

Sales

Telephone Skills

Unix Shell Programming

Talent Acquisition

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. Solicit guest feedback with a genuine sense of interest and concern to understand needs and wants of customers, demonstrating anticipatory service when appropriate, taking immediate corrective action when guests' needs are not met.

Floor Manager - Marisol at The Cliffs Hotel & SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a skilled, engaging, and motivated full-time Floor Manager who can create a sense of luxury through flawless execution of operations and a personalized sense of service. Must be able to work nights, weekends, and holidays. We look forward to connecting with you!Position Summary:The Restaurant Floor Manager is responsible for exceeding all guests' expectations in the Restaurant, Bar, In-room Dining (IRD), and Pool Service. Contributes to a positive work environment, leading by example and adhering to Cliffs Mission, Values, and Three Golden Rules. Manages daily operations, and ensures staff is appropriately equipped to perform at their best through observing, coaching, and correcting.  Essential Functions of the job:<ul><li>Manage daily operations of Front of House (Restaurant and Bar), IRD, and Pool</li><li>Lead by example with higher standards of service, which includes upholding The Cliffs' Mission and Values and Forbes Standards</li><li>Be a visible floor presence in the Dining Room, Lounge, IRD and hotel; be accessible for any guest and for any employee at any time</li><li>Keep a sharp eye on restaurant details and overall cleanliness of operation, reacting as necessary</li><li>Ensure proper staffing levels and scheduling of the restaurant, covering shifts as necessary</li><li>Supervise and provide direction to staff to ensure service standards are exceeded in order to achieve restaurant goals and drive sales</li><li>Ensure all staff engage with guests appropriately using proper verbiage, avoiding slang</li><li>Assist in training of new employees, re-training as needed when opportunities arise</li><li>Train all staff on restaurant guest service procedures and practices such as service and timing standards, menu knowledge, verbiage, personalized interactions, Open Table, etc. </li><li>Assist in new menu implementation and current marketing promotions, including communicating to employees</li><li>Coaches staff fairly and effectively to ensure a quality guest experience, including but not limited to guest name usage, employee time and attendance, personal appearance and adherence to uniform policies</li><li>Assist in conducting staff and daily pre-shift/line-up meetings for staff education and communication of restaurant and hotel policies and procedures</li><li>Solicit guest feedback with a genuine sense of interest and concern to understand needs and wants of customers, demonstrating anticipatory service when appropriate, taking immediate corrective action when guests' needs are not met</li><li>React to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests</li><li>Maintain consistent and complete working lines of communication with Front Desk staff and Hotel Management for all guests' special needs and requests</li><li>Ensure proper delivery of guest services and sales department amenity requests; being knowledgeable of any in house groups or VIPs and delivering on all requests or needs</li><li style="text-align:justify">Assist in selecting, training and managing beverage requirements on an ongoing basis, and ensure proper wine and liquor inventories</li><li>Maintain positive working relationships with all vendors</li><li>Implement new company initiatives, training staff to ensure compliance</li><li>Monitor and maintain POS system</li><li>Follow all policies and procedures, including those for cash handling and safety/security.</li><li>Assists in emergency and security procedures as directed by the employee manual and the established emergency plan</li><li>Manage the restaurant to exceed standards in food quality, safety and cleanliness; including sanitation of all front of the house areas, back of the house work areas, storerooms and waste management storage areas</li><li>Ensure staff is properly distributing waste into recycle and compost bins</li><li>Assist with monitoring product and labor costs to remain within goals</li><li>Perform other tasks as assigned by manager</li></ul> Qualifications:<ul><li>Able to work 40 hours per week</li><li>Able to work varied shifts, including weekends, nights, and holidays</li><li>Ability to work with and manage people effectively </li><li>Ability to work in stressful situations</li></ul> Physical Requirements:<ul><li>Able to stand for extended periods of time</li><li>Able to lift 50 pounds</li><li>Ability to exert up to 100 pounds of force occasionally, and or 50 lbs frequently and/or 20 lbs of force frequently to lift, carry, push or pull objects</li><li>Ability to stand continuously for duration of shift (6-8 hours a day)</li><li>Ability to walk continuously for duration of shift (6-8 hours a day)</li></ul> Education, Experience, Skills:<ul><li>At least High School Diploma; culinary school or college degree preferred</li><li>3-5 years of experience managing a high end, hospitality related, staff preferred</li><li>Excellent communication skills, including in person, over the phone, and through email</li><li>RBS Certified. If not already certified, willing to complete certification as part of employment. </li><li>Good knowledge of OpenTable</li><li>Good knowledge of culinary arts</li><li>Good knowledge of wine, especially local</li><li>Excellent knowledge of superior service standards</li></ul> This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Restaurant Floor Manager

Beverages

Coaching

Corrective Action

Emergency Planning

Emergency Procedures

Food Quality

Food Safety

Hotel Management

Lift/Move 50 Pounds

Maintain Compliance

Marketing

Material Moving

Needs Assessment

Operations

Operations Management

People Management

Point of Sale (POS) Systems

Product Costing

Recycling

Requirements Management

Restaurant

Sanitation

Service Delivery

Special Needs

Staff Training

Systems Maintenance

Time Management

Vendor/Supplier Relations

Waste Management

We are open 24/7, while this position is not overnight, candidates must be available to work any day shifts, evening shifts, weekends and Holidays. If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.

Job Summary: Responsible for providing exceptional hospitality and ensuring a positive guest experience. This is a great opportunity for someone with excellent communication skills and a passion for delivering outstanding customer service.Duties include but are not limited to :<ul><li>Regular and reliable attendance</li><li>Greet and welcome guests in a friendly and professional manner</li><li>Guest Check-ins and check-outs - efficiently and accurately</li><li>Room Deliveries</li><li>Concierge Services</li><li>Provide information about hotel facilities, services, and local attractions</li><li>Handle guest inquiries, requests, and complaints promptly and courteously</li><li>Assist with reservations and room assignments</li><li>Maintain accurate guest records and handle payment transactions</li><li>Coordinate with other hotel departments to ensure guest satisfaction</li><li>Ensure compliance with hotel policies and procedures</li></ul>Experience:<ul><li>Previous experience in the hospitality industry is preferred but not required</li><li>Multilingual skills are a plus, especially if fluent in languages commonly spoken by our guests</li><li>Strong guest relations skills with the ability to anticipate needs and exceed expectations</li><li>Knowledge of hotel operations and hospitality management principles</li><li>Familiarity with phone systems and excellent phone etiquette</li><li>Exceptional customer service skills with the ability to handle difficult situations calmly and professionally</li></ul>We are open 24/7, while this position is not overnight, candidates must be available to work any day shifts, evening shifts, weekends and Holidays.If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.

SeaVenture

Guest Services Agent

Multilingual

Record Keeping

ADAPTED_NOW

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. The Massage Therapist is responsible for creating a rejuvenating and luxurious environment in The Spa by performing massages on clients; with the goal of improving circulation, promoting relaxation, and relieving stress.

Massage Therapist - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.The Spa at The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Massage Therapist who can create a sense of luxury with their treatments. The Spa at The Cliffs is open daily, 9:00am-5:00pm. We look forward to connecting with you! Position Summary:The Massage Therapist is responsible for creating a rejuvenating and luxurious environment in The Spa by performing massages on clients; with the goal of improving circulation, promoting relaxation, and relieving stress. In addition, the Massage Therapist must be well versed in appropriate draping, verbiage, and professionalism in the treatment room, guided by The Cliffs' Mission & Values. This position is also responsible for upholding California State Board Standards and overall cleanliness of treatment rooms and common areas. Massage Therapist position works closely with Spa Attendants, Spa Reservationists, Spa Leads, and Spa Manager. Essential Functions of the job:<ul><li>Greet and engage with all guests with a gracious, welcoming, warm attitude</li><li>Provide guests with a professional consultation prior to service, demonstrating a personalized sense of service for each guest</li><li>Perform professional 60, 75, and 90-minute massage treatments including relaxing Swedish style, therapeutic, deep pressure, prenatal, and lomi lomi massages. Additional treatments include hand/foot scrubs, hand/foot paraffins, scalp treatments, and body treatments</li><li>Ensure guests are properly and comfortably draped in a professional manner during treatment </li><li>Attend meetings and trainings to learn current spa and hotel information, and practice new techniques or treatments when necessary </li><li>Creatively resolve guest requests and issues quickly and discreetly</li><li>Maintain empathetic attitude to recover guests who have had a negative experience</li><li>Demonstrate genuine sense of interest and concern, and/or anticipatory service as needed</li><li>Maintain cleanliness in accordance to California State Board regulations in treatment room and common areas</li><li>Communicates articulately, pleasantly, and graciously with guests, management and co-workers</li><li>Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety.</li></ul>Physical Requirements:<ul><li>Ability to stand continuously for the duration of the shift (4-8 hours)</li><li>Ability to perform 3+ massages back-to-back </li><li>Ability to repeat the same movements often </li><li>Ability to use muscles for extended periods without getting tired</li><li>Ability to use hands to handle, control, or feel objects, tools, or controls</li></ul>Education, Experience, Skills:<ul><li>Massage Therapist Certification </li><li>Must be Responsible Beverage Service trained, and ABC exam certified</li><li>Ability to provide a high level of customer service </li><li>Ability to work weekends and holidays when necessary</li><li>Ability to be sales oriented and able to communicate information regarding product and services to guest</li><li>Maintain a friendly, outgoing attitude throughout all shifts</li><li>Must be able to communicate and work effectively with co-workers in all departments</li><li>Hospitality experience is preferred </li><li>Luxury Spa experience is preferred</li></ul> This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Massage Therapist

Massage Therapy

Spa Services

State Laws and Regulations

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Gift Shop Attendant - The Cliffs Hotel and SpaThe Cliffs Hotel and Spa

Restaurant Floor ManagerThe Cliffs Hotel and Spa

Guest Services AgentSeaVenture

Massage TherapistThe Cliffs Hotel and Spa

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