Responsibilities* Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online* Educate clients on current promotions, memberships, packages, and future appointments* Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns* Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance* Maintain a positive attitude and take initiative* Provide support to the Skin Therapists to ensure a successful check-in and check-out process* Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie* Assist with the training and coaching of new hires for the Host team* Maintain the distinct Heyday aesthetic, appearance, atmosphere and cultureQualifications* Must have outstanding customer service and problem-solving skills* Must be confident when recommending memberships, packages, and product* Must have the ability to prioritize and multi-task within a fast-paced environment* Must be willing to initiate tasks and perform duties without direction* Must have excellent communication skills and be able to work with a wide range of personalities* Must have a positive, can-do attitude* Must have a friendly and professional phone and email etiquette* Must have superior organizational skills* Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shiftsBenefits/Perks* Competitive Hourly Wage* Membership and Product Commission* Discounted Facials* Friends & Family Discount on Services* 35% Product Discount* Medical, Dental, Vision Benefits for full-time employees* Paid Time Off for full-time employeesPLEASE, NO PHONE CALLS. Benefits:* Employee discounts* Flexible schedule* Free food & snacks* Wellness resourcesCompany OverviewAt Heyday, we're cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward.