div class="content">Job Title: Work From Home – Hotel Reservations – Customer Service
Job Type: Flexible Schedule | Remote Work
About Us:
We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
p>The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels.
In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information.
li>Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
li>Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
li>Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.
Comprehensive training and ongoing support are provided to help you succeed.
Key Responsibilities:
Assist clients in selecting and booking hotel accommodations
Provide accurate information on hotel amenities, pricing, and availability
Respond promptly and professionally to client inquiries via phone, email, or online chat
Maintain detailed and accurate records of client interactions and bookings
Collaborate with team members to ensure seamless client experiences
Stay updated on hotel offerings, travel trends, and industry changes
Attend virtual training sessions and team meetings
Requirements:
Strong communication and customer service skills
Friendly, professional demeanor and positive attitude
Comfortable working independently and managing time effectively
Basic computer skills and a reliable internet connection
Interest in travel and helping clients plan memorable stays
Previous experience in customer service, hospitality, or sales is a plus but not required
What We Offer:
Flexible, remote work environment
Full training and access to industry resources and tools
Supportive team culture and mentorship
Income-earning possibilities based on performance
Exclusive travel discounts and perks through industry partners
Personal and professional development opportunities
Excited to help clients book amazing hotel stays?
Apply today and become part of the team!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title: Customer Service – Booking Hotels | Work From Home
Job Type: Flexible Schedule | Remote Work
About Us:
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel.
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