Willing to learn as options change Exceptional Customer Service skills are essential for this position Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in fast-paced environment Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM Intermediate computer skills required, i.e. Web Browsing, Email, Typing MS Outlook, Excel, Work and Acrobat Adobe Hours: We operate daily from 7am - 11pm. Responsibilities Answer all incoming calls in a friendly, energetic and efficient manner Deliver an exceptional guest experience in every interaction Operate communication systems, such as telephone, two-way radio and Synxis email requests Provide guests with information concerning the hotel room accommodations, amenities and services Obtain the necessary information from guest and utilize Visual One to input reservations and HOTSOS to communicate service requests Direct calls to guest rooms, staff, or departments through the PBX system.