It includes the following: Customer Service: Where required, handling inbound, outbound, and transit customers on and off the station, basic ticketing, escort duties, documentation, handling and labeling of baggage and checking in customers, interline transfers, clearing inbound and outbound ships papers, hotel duties, operation of the loading bridges, driving of Company vehicles assigned to Customer Services is required for anyone holding a valid driver’s license. Concorde Team: Providing special handling and assistance to British Airways’ first class, Concorde, Premier and other priority customers as defined by the Company, repeat business by these customers is ensured when optimum quality customer service is afforded them.