Ability to work with technical equipment required in the switchboard such as headsets, intercoms, and computers Ability to learn specific rules, regulations, laws, policies and procedures quickly and apply them with good judgment in a variety of procedural matters without immediate supervision (Fire Alert/Fire Alarm, Code 22 Emergency Line, Code Blue/RRT-internal and external, Red 911 phone, Active Intruder, Brain Alert, Bomb-13-13 Security, Elevator Entrapment, Utility Emergency Response, EOP Plan, High Census Alert, Lock Down, Panic Alarms, Security Alert Priority One, Security Alert Missing Adult, Security Alert Missing Child, Severe Weather Watch/Advisory, Tornado Alert, Generator Alarms, Pharmacy Freezer Alarms supporting organizational, patient, and employee safety Ability to consistently establish and maintain positive and cooperative working relationships with both internal and external customers Model customer service skills/assisting guests in an efficient and friendly manner Exceptional communication skills Ability to be confidential and discreet with hospital information Observe health and safety regulations Assist with orientation and training of new employees as requested Contribute to a positive work environment and overall team effort of the department Ability to maintain records/logs/ perform clerical duties required by position Ability to flex with schedule/department needs Ability to work all shifts (days, evenings, midnights)/weekends/both campuses as needed Performs other duties as needed and/or assigned. Operate a one-position switchboard with speed and accuracy Effectively answer and transfer all calls in a kind and professional manner Direct visiting customers at the front desk to the various locations within the property Meet and greet guests tactfully and courteously while providing assistance as needed that exceeds their expectations Issues visitor passes according to hospital policy and controls access to the hospital Stays knowledgeable of visitation guidelines as they change according to department/procedural processes and needs, individual needs of patients/families and environmental safety according to widespread community outbreaks/specific needs Ability to Advocate ability to identify concern, listen carefully, and work through the issues to assist as needed (Problem Solving Skills) Ability to calmly prioritize and perform a variety of tasks under pressure Ability to work independently with minimal supervision and/or collaboratively with team Performs required job functions according to established/prescribed policies and procedures Ability to analyze situations accurately and exercise good judgment in taking effective action (Critical Thinking Skills) Ability to understand and follow oral and written instructions Ability to express courtesy, respect, and discretion at all times Ability to work with all associated service programs such as IPN paging system, RAVE mass communication system, Emergency Management Operations, Overhead Paging, SIT-2Consoles, M2250 Console Operation, Simplex Phone, etc.