Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns Assists in the management of the resorts room matrix, discrepant reservations, and maintaining inventory Monitors front desk controls, cash drawers, change given, and key inventories Provides follow-up of maintenance/housekeeping requests Steps into any role when necessary Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests concerns All other duties as requested. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team: Heres what you have already achieved: High School Diploma/GED Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership Exceptional communication and leadership skills Excellent interpersonal skills when dealing with guests, Team Members, and the general public Knowledge of daily operations of the front desk, reservations, and problem resolution.