Knowledge of business office procedures; knowledge of grammar, spelling, and punctuation; skilled in operating a computer and photocopy/fax/scanner machine; skilled in greeting patients and answering the telephone in a pleasant and helpful manner; ability to speak clearly and concisely; ability to read, understand, and follow oral and written instruction; ability to establish and maintain effective working relationships with patients, employees, and the public. Requires manual dexterity sufficient to operate a keyboard, type 60 WPM, operate a telephone, copier, fax and scanner, as necessary.