Primary Responsibilities and Objectives: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests by collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates, and amenities · Respond to clients' complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, and tidy to accommodate guests' needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services when appropriate · Maintain updated records of bookings and payments · Run overnight reports and email to management Education and Experience: · High school diploma is required · At least one year of customer service experience is required Skills and requirements: · Customer service mindset · Excellent communication and organizational skills · Be a team player · Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment Scheduling: · Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays · Ability to work outside of regular business hours as required for events, including nights and weekends · May be required to be on-call and aid during times of high demand Environment: · Exposure to an environment typically found in a hotel or restaurant · Exposure to hot, cold, wet, humid, or windy conditions Physical Requirements: Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. The hotel Night Auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.