Virginia Beach, Virginia14 days ago
Ensure completion of all departmental reports and metrics at the close of each shift to include: bucket check, daily deposit summary, completeness of revenue including no shows, ancillary revenues, etc., daily financial close, room status report (housekeeping cleans to occupancy), amenity billings, and elevating any guest concerns or other to the Front Office Manager for follow-up. Overview: The Senior Front Desk Manager delivers personalized guest experience for the property, leading the front desk shift, inclusive of planning for arrivals, check-ins and check-outs, and coordination of PBX (AYS, Communications Center).