This hands-on role provides technical support to hotel team members, troubleshoots hardware and software issues, assists with network and connectivity concerns, maintains computers and technology equipment, and coordinates with vendors and corporate IT resources when additional support is required. The IT Supervisor will support key hotel technology systems, which may include Property Management Systems (PMS), Point of Sale (POS), guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment, and other operational technology .