Ability to read, write and speak the English language sufficiently to communicate with Residents, guests and fellow employees; to explain and record Resident requests, comprehend work requests, differentiate individual linen use and care, product labels, Community communications. The Housekeeping Assistant is to model The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction while providing housekeeping services and upkeep of all common areas and resident apartments.