UNKNOWN

FEED

Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit.

<h5>Store Manager </h5>The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition toensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size,location(s), and expected sales volume. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES <ul><li>The Store Manager will manage and lead in a multiunit capacity. </li><li>Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. </li><li>Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. </li><li>Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. </li><li>Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop. </li><li>Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. </li><li>Recruit, interview, hire, assess, develop, and retain high-performing associates. </li><li>Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. </li><li>Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers. </li><li>Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided. </li><li>Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify that store associates are paid for all time worked. </li><li>Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system. </li><li>Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. </li><li>Ensure Omni-Channel orders are fulfilled and shipped daily. </li><li>Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. </li><li>Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. </li><li>Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement. </li><li>Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. </li><li>Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Manager. </li><li>Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. </li><li>Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. </li><li>Maintain store records/files in a neat and organized manner; ensure that manuals are up to date. </li><li>Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base). </li><li>Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. </li></ul>QUALIFICATIONS* <ul><li>Must provide proof of identity and eligibility to legally work in the United States. </li><li>Must be at least 18 years of age. </li><li>High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred. </li><li>At least 1 year of retail management experience required. </li><li>At least 3 years of retail sales, guest service, and/or management/leadership experience preferred. </li><li>Video game knowledge preferred. </li></ul>KEY JOB SKILLS AND ABILITIES <ul><li>Possess an outgoing and welcoming personality with strong people skills. </li><li>Provide genuine and individualized assistance to every guest during every visit. </li><li>Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. </li><li>Work independently and as the head of a team to perform all tasks as assigned and in a timely manner. </li><li>Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. </li><li>Operate Point-of-Sale (POS) computer system. </li><li>Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. </li><li>Complete required paperwork properly. </li><li>Carry out instructions furnished in written, oral, or diagram form and convey instructions to others. </li><li>Execute financial tasks in strict accordance with company policy. </li><li>Achieve objectives and lead in a fast-paced, rapidly changing environment. </li><li>Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime. </li><li>Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. </li><li>Be reliable and trustworthy; always use good judgment. </li><li>Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day. </li><li>Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills. </li><li>Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases). </li></ul>Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. *Certain state-specific exceptions may apply. Equal Opportunity

GameStop's rapidly growing, multiple-brand business model provides talented people with many ways to develop and grow their career. We are committed to the ongoing talent development of all GameStop associates and offer unique learning opportunities through our proprietary LevelUp Interactive, LevelUp Leadership, and high-potential talent development programs.

GameStop

Store Manager

Administrative Skills

Best Practices

Business Banking

Business Model

Communication Skills

Computer Systems

Corporate Policies

English Language

Exceeded Sales Goal

Financial Transactions

Gaming

HRIS/HRMS

High School Diploma

Human Resources

Inventory Management

Keyboards

Leadership

Lift/Move 30 Pounds

Loss Prevention

Marketing

Mathematics

Merchandising

Military

Multilingual

Onboarding

Organizational Skills

People Management

Point of Sale (POS) Systems

Presentation/Verbal Skills

Problem Solving Skills

Reconciliation

Record Keeping

Retail

Retail Management

Retail Sales

Safety/Work Safety

Sales

Spanish Language

Store Closing

Team Lead/Manager

Telephone Skills

Time Management

Video Games

Writing Skills

IRecruitee

This senior leadership role requires a proven record of leading complex HR organizations in growth-oriented, professional services or financial services environments, with deep expertise in organizational effectiveness, talent systems, and change leadership. We'd love to meet you if your professional track record includes these skills: Human Resources leadership experience required, with 8-10 years generalist experience including strong knowledge of HR employment law, policies/practices, recruiting and organizational development, including workforce planning .

YEAR

Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more aboutwhat makes us different and how you can make your mark as the HR Leader, Private Client Services at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). A day in the life. Marsh McLennan Agency (MMA) Private Client Services (PCS) is an insurance brokerage agency that protects individuals' liabilities and personal assets through the construction and placement of insurance portfolios. MMA PCS drives growth across three business segments: Individual (Consumer), Sponsored (Enterprise), and Specialty (Lifestyle) Solutions. Reporting to MMA PCS' President & CEO and partnering closely with the MMA Chief People Officer and MMA PCS Leadership Team, the HR Leader will serve as the senior people strategist for MMA PCS National. This senior leadership role requires a proven record of leading complex HR organizations in growth-oriented, professional services or financial services environments, with deep expertise in organizational effectiveness, talent systems, and change leadership. The ideal candidate combines strategic vision with operational rigor and the ability to influence senior leaders and drive consistent execution across a national organization. We will count on you to:<ul><li>Serve as a critical thought partner to the President & CEO, CFO, Strategy Leader, and MMA PCS Leadership Team, responsible for designing and executing a disciplined, scalable people strategy that enables growth, integration, and sustained high performance. </li><li>Own the end-to-end people agenda, including organizational design, role clarity, performance management, career planning and pathing, learning and development, producer development (in partnership with Sales), talent acquisition, change management, and workforce planning. In addition, the HR Leader will partner with MMA PCS Leadership Team on strategic recruiting / hiring / on-boarding, succession planning and colleague experience with a focus on development and a growth mindset in support of the strategic agenda. This role will have leadership responsibility for Talent Acquisition, L&D, and HR support for MMA PCS. </li><li>Create a robust feedback culture and recognition program that will help set the overall employee engagement strategy, leveraging the employee engagement surveys to turn results into improvement action plans </li><li>Instill a standardized change management capability by establishing clear ownership, repeatable frameworks, and disciplined execution, embedding the capability into communications, training, and adoption strategies for future transformations, ensuring cross-leader alignment and consistent execution </li><li>Collaborate with the MMA PCS Chief Growth Officer and Producer Development Leader to design and implement a producer development model, including compensation frameworks that enhance producer economics and motivate performance (incl. producer economic model, design of compensation plans) </li><li>Collaborate with MMA PCS's Learning & Development (L&D) Leader to define and deploy an L&D strategy to build and enhance capabilities to serve future organizational needs, implementing role-based (e.g., Sales, Placement, Service, Operations) programs with clear standards, measurement, and activation plans to accelerate productivity and strengthen leadership bench depth </li><li>Determine talent acquisition needs, develop and execute a comprehensive strategy, and strengthen the function by addressing performance gaps, clarifying accountability and decision rights, and standardizing recruiting processes for priority roles (supported by clear service levels and partnership norms) </li><li>Serve as key liaison with the broader HR leaders, Talent Acquisition and Total Rewards teams, business leaders and recruiting search firms to expand our internal resources and explore possibilities of migration across the MMA regional groups </li></ul>Our future colleague.We'd love to meet you if your professional track record includes these skills: <ul><li>Human Resources leadership experience required, with 8-10 years generalist experience including strong knowledge of HR employment law, policies/practices, recruiting and organizational development, including workforce planning </li><li>Bachelor's degree in related field required; advanced degree or SPHR designation preferred </li><li>Experience working in a sales environment is helpful, and a demonstrated ability to align business objectives with HR initiatives is required </li><li>Good interpersonal skills and high sense of urgency are a must, as are excellent written and verbal communication abilities </li><li>Analytical, strategic planning, communication, conflict resolution, and listening skills </li><li>Prior success and experience in managing change in a fast-paced environment. Ability to effectively build and maintain positive working relationships with management and peers </li><li>Proficiency in MS office applications required </li></ul>Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: <ul><li>Generous time off, including personal and volunteering </li><li>Tuition reimbursement and professional development opportunities </li><li>Remote work </li><li>Charitable contribution match programs </li><li>Stock purchase opportunities </li></ul>To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: <ul><li>Instagram </li><li>Facebook </li><li>X </li><li>LinkedIn </li></ul>Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.The applicable base salary range for this role is $ 129,600 – 194,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. #LI-REMOTE

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Store Manager GameStop

HR Leader, Private Client Services Marsh LLC

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