Continuous Improvement & AI-Driven ModernizationActively use modern AI tools (e.g., Claude, ChatGPT, Copilot, Fireflies, and emerging banking-specific tools) to automate and accelerate implementation work — including training material generation, customer prep summaries, configuration documentation, FAQ drafting, and post-meeting follow-ups. We expect this person to actively leverage the latest AI tools to transform and modernize how IBT delivers implementations: automating repetitive configuration work, generating and updating training materials, summarizing and accelerating customer prep, and continuously raising the bar on what one Specialist can deliver per quarter.